CALLIE ADKINS
Flower Mound,Texas
Summary
Experienced professional in customer success, dedicated to driving client satisfaction and retention. Proven track record in building strong relationships, problem-solving, and providing customized solutions. Adept at collaborating with teams, adapting to changing environments, and consistently achieving results. Recognized for reliability, effective communication, and strategic thinking.
Overview
5
5
years of professional experience
Work History
Lead Customer Success Manager
Hazel Health Inc.
06.2021 - Current
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
Partner Success Manager
Vesta Healthcare
01.2021 - 06.2021
- Manage post-sales process with clients, through implementation, launch, and on-going customer engagement
- Build effective strategies, tools, and processes to deliver growth and increased value to home care agencies
- Influence future lifetime value through higher product and service adoption, customer satisfaction, and contract renewals
- Responsible for continuous process assessment related to the intake of customer membership referrals to ensure highest level of traceability, processing speed, quality, completeness and conversion rates
- Assess of the client environment for gaps in knowledge about Vesta products/services and conduct training as needed
Project Specialist - Project Management Office
OneShare Health, LLC
08.2020 - 12.2020
- Define project goals, timelines, milestones, key deliverables, and stakeholders
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
- Monitor project progression against timeline, milestones, and deliverables and aid in the development of corrective actions
- Assess project risks and present viable solutions which support both the project and organizational goals and objectives
- Help drive effective collaboration, communication, and commitment across multiple functional departments with competing priorities
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
Project Coordinator - Project Management Office
OneShare Health, LLC
12.2019 - 08.2020
- Organize, attend, and participates in stakeholder meetings
- Oversee all projects in department portfolio to address high level issues or roadblocks with Executive Team
- Develop project prioritization tools for the organization to utilize
- Lead highly effective project implementation teams and stakeholders from various departments
- Consistently provided managers with deliverables in a timely manner that meet or exceed expectations
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Education
Master of Public Health - Focus in Global Health
University of North Texas Health Science Center
Bachelor of Science - Exercise Science, Biology
Belmont University
Skills
- Strategic account management
- Data-driven decision making
- Customer retention
- Customer advocacy
- Negotiation
- CRM software
- Revenue growth
- Staff mentoring & leadership
Timeline
Lead Customer Success Manager
Hazel Health Inc.
06.2021 - Current
Partner Success Manager
Vesta Healthcare
01.2021 - 06.2021
Project Specialist - Project Management Office
OneShare Health, LLC
08.2020 - 12.2020
Project Coordinator - Project Management Office
OneShare Health, LLC
12.2019 - 08.2020
Bachelor of Science - Exercise Science, Biology
Belmont University
Master of Public Health - Focus in Global Health
University of North Texas Health Science Center
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