Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Callie Arnold

Toledo

Summary

Supportive Team Lead with 2 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.

Overview

6
6
years of professional experience

Work History

Level 1 Associate/Inbound Problem Solver

Amazon
07.2023 - Current
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Performed data entry and completed proper paperwork.
  • Resolved any inventory discrepancies by conducting thorough investigations and adjusting records accordingly.
  • Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
  • Supported continuous improvement initiatives by providing valuable input on potential process enhancements based on firsthand experience in the role.
  • Provided comprehensive training for new hires on warehouse procedures, safety protocols, and equipment usage.
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Conducted thorough research on complex issues with inventory that isn't stowable.
  • Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
  • Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.

Team Lead

MS Companies
02.2022 - 07.2023
  • Check individual parts after they are manufactured to detect any defaults before being sent to customers.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Call Center Agent

AllianceOne
07.2021 - 02.2022
  • Tasked with answering inbound calls from providers to help them with their insurance payments.
  • Responsible to remember scripts and give the callers a pleasant customer service experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Described product highlights and benefits to help guide purchasing decisions.

Production Operator

L&W Engineering, Inc
06.2020 - 07.2021
  • Responsible for running a cell, expected to hit a quota every day
  • Fast paced and required to be efficient.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Prepared machines for daily use by calibrating and performing preventive maintenance.
  • Loaded supplies into machines by hand or by hoist.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Documented production information via daily system logs and discussed issues with management.

Bakery Associate

Kroger Stores
08.2019 - 06.2020
  • Responsible for keeping the sales floor stocked, organized and rotated.
  • Tasked with making sure slack out is done according to the CAP report for the following day
  • Expected to keep the work area clean and organized.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

General Manager

Jimmy John's Sandwiches
05.2018 - 08.2019
  • Address customer complaints
  • Place produce orders and Sysco orders for the store weekly- twice a week
  • Make the schedule
  • Preform interviews
  • Submit invoices
  • Take inventory
  • Train my crew and work very hard with my crew to help develop the best environment and experience for our customers
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Education

Diploma -

Southeast Michigan Virtual Academy
Redford, MI
05.2018

Skills

  • Training
  • Scheduling
  • Inventory
  • Inventory Management
  • Team Building
  • Operations
  • Retail sales
  • General Labor
  • General Laborer
  • Factory
  • Team Management
  • Labor Cost Analysis
  • Profit & Loss
  • Food Safety
  • Restaurant Management
  • Management
  • Leadership
  • Purchasing
  • Manufacturing
  • Quality Control
  • Logistics
  • Strategic Planning
  • Quality Assurance
  • Forecasting
  • Assembly
  • Negotiation
  • Supply Chain
  • Culinary Experience
  • POS
  • Customer support

Additional Information

  • Authorized to work in the US for any employer

Timeline

Level 1 Associate/Inbound Problem Solver

Amazon
07.2023 - Current

Team Lead

MS Companies
02.2022 - 07.2023

Call Center Agent

AllianceOne
07.2021 - 02.2022

Production Operator

L&W Engineering, Inc
06.2020 - 07.2021

Bakery Associate

Kroger Stores
08.2019 - 06.2020

General Manager

Jimmy John's Sandwiches
05.2018 - 08.2019

Diploma -

Southeast Michigan Virtual Academy

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Callie Arnold