Callie Billman
Charleston,SC
Summary
Polished Hotel Concierge with exceptional qualifications in hospitality management and well-versed in travel arrangements. Organized and dependable candidate is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly communicative team player who provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hotel Concierge
The Pinch
05.2023 - Current
- Greeted guests upon arrival by providing warm welcome.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with arranging surprise proposals or celebrations during their stay by coordinating closely with other departments such as housekeeping or room service teams.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Provided exceptional service to VIP clientele by anticipating their needs and offering personalized attention throughout their stay.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Conducted informative tours of property for potential clients, showcasing unique features that set hotel apart from competitors.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Tennis Coach and Country Club Receptionist
Snee Farm Country Club
05.2021 - 08.2022
- Developed and maintained network of professional resources to refer clients to.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Organized and managed successful tennis clinics, attracting new clients and increasing program's revenue.
- Facilitated group coaching sessions and provided individual coaching support.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Compiled information from files and research to satisfy information requests.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Front of House Server
Chick-fil-A
03.2020 - 03.2021
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
Restaurant Hostess
Nick And Norman's
12.2020 - 02.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Seated patrons based on guest preferences and seating availability.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for future guests.
Education
Bachelor of Arts - Graphic Design
The University of Tennessee - Chattanooga
Chattanooga, TN05.2023
Skills
- Customer service
- Event and party planning
- Clear communication
- Time management
- Collaboration
- Calendar and scheduling software
- Guest accommodations
- Guest errands
- Meeting organization
- Detail oriented
- Conflict and Complaint Resolution
- Enthusiastic and friendly
- Independent
Timeline
Hotel Concierge
The Pinch
05.2023 - Current
Tennis Coach and Country Club Receptionist
Snee Farm Country Club
05.2021 - 08.2022
Restaurant Hostess
Nick And Norman's
12.2020 - 02.2021
Front of House Server
Chick-fil-A
03.2020 - 03.2021
Bachelor of Arts - Graphic Design
The University of Tennessee - Chattanooga
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