Callie Boyd
Prior Lake,MN
Summary
Adept in early childhood education and registration management, I leveraged strong empathy and team collaboration skills at PrairieCare to enhance patient care and streamline registration processes. Demonstrated dependability and tactfulness across roles, significantly improving customer service and operational efficiency. My background also includes enriching educational outcomes and fostering social skills in young learners. Passionate about fostering supportive and nurturing environments for children. Experience includes managing daily routines, developing educational activities and promoting emotional growth in childcare roles. Possess strong communication skills, adaptability to varied situations and genuine empathy for children's needs. Previous work has resulted in enhanced learning experiences and improved behavioral outcomes.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
PrairieCare
Edina, MN
03.2017 - 01.2019
- Responded to patient inquiries regarding billing or financial matters.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Verified demographics and insurance information to register patients in computer system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Actively participated in team meetings and training sessions.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Explained various admission forms and policies, acquiring signatures for consent.
- Applied HIPAA privacy and security regulations while handling patient information.
- Stayed current on community-based resources and services useful to patients.
- Managed incoming faxes related to patient registration processes.
- Greeted patients and visitors in a courteous and professional manner.
Toddler Lead Teacher
Shepherd's Care Childcare Center
Maple Grove, MN
03.2013 - 02.2017
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Monitored student progress to ensure cooperation and growth.
- Taught children foundational skills in colors, shapes and letters.
- Administered first aid and medication in accordance with health and safety regulations.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Participated in workshops, trainings and conferences to improve educational skills.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Communicated regularly with parents via phone calls, emails or notes sent home about their child's academic progress and any concerns regarding their wellbeing at school.
Assistant to Infant Teacher
YWCA of Tampa Bay-Powell Childcare and Learning Center
Clearwater, FL
08.2007 - 12.2012
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Maintained safe play environment.
- Maintained organized and clean classroom and play areas.
- Communicated with parents about daily activities and any concerning behaviors.
- Cared for children in institutional settings.
- Participated in professional development workshops to improve teaching techniques.
Server
Dooley's Pub
Eau Claire, WI
09.2005 - 03.2007
- Calculated charges, issued table checks, and collected payments from customers.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Garnished dishes and beverages to serve visually appealing menu items.
- Followed up on guest requests in a timely manner.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Degree - Mass Communication, Public Relations, Business Marketing
University of Wisconsin Eau Claire
Eau Claire, WI12.2006
High School -
Eagan High School
06.2002
Skills
- Age-appropriate activities
- Social skills training
- Positive reinforcement
- Tactfulness
- Dependability
- Early childhood education
- Registration management
- Intake assessment
- Team collaboration
- Strong empathy
- Health insurance knowledge
- Customer service
- Appointment scheduling
- Team leadership
Professionalreferences
- Aislinn Anderson, Program Director, 763-493-3623
- Nancy Martel, Lead Infant Teacher, Shepherd's Care, 952-288-4321
- Angie Gutknecht, Toddler Assistant Teacher, Shepherd's Care, 763-381-9500
Timeline
Patient Access Representative
PrairieCare
03.2017 - 01.2019
Toddler Lead Teacher
Shepherd's Care Childcare Center
03.2013 - 02.2017
Assistant to Infant Teacher
YWCA of Tampa Bay-Powell Childcare and Learning Center
08.2007 - 12.2012
Server
Dooley's Pub
09.2005 - 03.2007
Degree - Mass Communication, Public Relations, Business Marketing
University of Wisconsin Eau Claire
High School -
Eagan High School
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