Callie Brown
Vicksburg,MS
Summary
To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Merit Health River Region Hospital
01.2023 - Current
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities
- Must be able to handle 100-200 incoming calls per day
- Re-scheduling patient appointments as required via telephone calls and written notification to patients
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database
- Taking clear and accurate messages on behalf of other departments
- Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols
- Reviewing physician schedules regularly to maximize capacity and verify correct scheduling
- Faxing medical records to facilities authorized to receive patient information
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Key Holder
Dollar General
01.2023 - Current
- Ensure that the store is clean and organized
- Manage the alarm system, including setting and disarming it
- Ensure that the security system is in working order
- Assist cashiers in periods of high customer volume
- Supervise the cleaning and delivery staff and oversee them outside of business hours
- Identify problems with working conditions and report them to management
- Offer support and training to new employees
- Perform product demonstrations to customers
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Manager
Sonic
07.2022 - 08.2022
- Recruiting, training, and managing food service employees
- Scheduling employee work hours to ensure that all shifts are adequately covered
- Completing payroll and maintaining employment records
- Ensuring that customers are served quality food in a timely manner
- Regularly inspecting all work areas to ensure compliance with food health and safety regulations
- Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving delivering
- Reviewing sales records to determine which menu items are most profitable
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
Ameristar Casino
11.2018 - 06.2022
- Maintains and updates all logs with current, accurate and up-to-date information
- Issues club guest benefits to all venues upon request as well as directly to guests
- Acts in a problem resolution capacity when confronted with guest issues and complaints ensuring necessary action is taken to resolve disputes or incidents in accordance with company policies and procedures
- Facilitates all reservations for hotel, meals, golf tickets, tournaments and transportation and scooters
- Accesses guest information from the computer and updates information as needed
- Maintains guest service standards set for department including guests in person as well as those calling on the phone
- Enrolls new members into the Club Paragon as needed
- Monitors radio communications, and contact various areas of casino and hotel through the radio system
- Transfers calls to appropriate Casino departments, relay messages and assist callers with courtesy and timeliness
- Maintains a professional appearance and positive attitude at all times
- Marketed and confirmed upcoming events as well as assist all areas of Player Development with any special projects such as VIP Comp office, concierge lounge or box office
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Service Worker
Merit Health River Region Hospital
01.2016 - 11.2017
- Performing preparation duties such as rinsing, peeling, slicing, and dicing fruit and vegetables
- Weighing and measuring ingredients
- Wrapping, date-labeling, and storing food items
- Cleaning and organizing work areas, equipment, utensils, and service station
- Following established recipes to prepare menu items
- Following guidelines to ensure correct serving temperatures and adequate portion control
- Serving customers in a fast, efficient, and friendly manner
- Providing customers with information regarding food ingredients, availability, and pricing
- Escalating customer concerns and complaints to management
- Assisting customers to pay for products
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Manager
Whataburger Restaurant
08.2012 - 03.2016
- Recruiting, training, and managing food service employees
- Scheduling employee work hours to ensure that all shifts are adequately covered
- Completing payroll and maintaining employment records
- Ensuring that customers are served quality food in a timely manner
- Regularly inspecting all work areas to ensure compliance with food health and safety regulations
- Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving delivering
- Reviewing sales records to determine which menu items are most profitable
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Louisiana Delta Community College
Monroe, LA10.2024
Cornerstone Christian School
Townsend, GA07.2012
Skills
- Call Center Operations
- Communication and Client Relations
- Customer Service
- Sales
- De-Escalation & Conflict Resolution
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
Merit Health River Region Hospital
01.2023 - Current
Key Holder
Dollar General
01.2023 - Current
Manager
Sonic
07.2022 - 08.2022
Customer Service Representative
Ameristar Casino
11.2018 - 06.2022
Food Service Worker
Merit Health River Region Hospital
01.2016 - 11.2017
Manager
Whataburger Restaurant
08.2012 - 03.2016
Cornerstone Christian School
Louisiana Delta Community College
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