Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Callie Callaway

Callie Callaway

Fort Worth,TX

Summary

Dedicated professional with a proven track record of exceptional judgment of character, consistently demonstrating the foresight to understand roles and responsibilities beyond current position. Committed to proactively learning and preparing for advancement opportunities. A customer-centric approach, prioritizing satisfaction in all interactions with guests. Known for maintaining a kind and fair demeanor when dealing with customers, staff, and management, contributing to a positive and harmonious work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Flips Patio Grill
Fort Worth, TX
04.2020 - Current
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Greeted frequent visitors by name and explained new promotions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender

Razzoo's Cajun Cafe
Fort Worth, TX
06.2018 - 04.2020
  • Trained new employees on restaurant procedures and plating techniques.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Team Leader

Chick-fil-A
Fort Worth, TX
08.2013 - 06.2018
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Cosmetology -

Ogle School of Hair Skin Nails - Hurst
Hurst, TX
11.2017

High School Diploma -

Boswell High School
Fort Worth, TX
06.2015

Skills

  • Judgment of Character:

Demonstrated ability to assess and understand individuals' strengths and potential, facilitating effective team dynamics

  • Initiative and Proactive Learning:

Proven initiative in learning the intricacies of roles and responsibilities associated with the next level of promotion, showcasing a commitment to professional growth

  • Customer-Centric Approach:

Prioritizing customer satisfaction by delivering exceptional service, addressing concerns, and ensuring a positive experience for guests

  • Interpersonal Skills:

Maintaining a consistently kind and fair demeanor in all interactions with customers, staff, and management, contributing to a collaborative and respectful workplace

Certification

  • TABC (Expiration Date: 01/17/2025)
  • Food Handlers (Expiration Date: 07/04/2025)
  • Cosmetology (Expiration Date: 01/08/2025)

Timeline

Bartender

Flips Patio Grill
04.2020 - Current

Bartender

Razzoo's Cajun Cafe
06.2018 - 04.2020

Team Leader

Chick-fil-A
08.2013 - 06.2018

Cosmetology -

Ogle School of Hair Skin Nails - Hurst

High School Diploma -

Boswell High School

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Callie Callaway