Recognized for exceptional cleanliness standards. Skilled in multitasking and communication, I consistently enhance customer satisfaction and operational efficiency, fostering strong team collaboration and achieving sales targets through effective strategies. Committed to creating memorable experiences in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Housekeeper
HHS memorial health care system
Lake Charles, LA
08.2024 - Current
Maintained a clean and sanitary environment in the Lake Charles Memorial Emergency Room, ensuring all areas including bathrooms, exam rooms, nurses' stations, trauma rooms, and lobbies met high cleanliness standards.
Achieved recognition as a top performer within three months by maintaining exceptional cleanliness standards in the Lake Charles Memorial Emergency Room.
Server Manager
Restaurant Calla
Lake Charles
08.2023 - 08.2024
Front of house manage
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Associate
Dillard's
Lake Charles
04.2023 - 08.2023
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Manager
Tony's Pizza
Lake Charles, LA
11.2018 - 03.2023
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Manager
Dave's switched over from dairy barn to Daves
Lake Charles, LA
07.2017 - 11.2018
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Manager
Dairy Barn
Lake Charles
08.2011 - 07.2017
Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
Cultivated warm relationships with regular customers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Kept register accurate through correct billing, payment processing, and cash management practices.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.