Callie Cooper
Summary
Highly motivated, experienced and passionate about entrepreneurship and building successful, sustainable businesses. Experienced in leading teams, creating processes and achieving growth objectives. Adept at identifying and capitalizing on opportunities and driving sustainable growth. Strong leader and problem-solver dedicated to streamlining operations. Encouraging manager which uses independent decision-making skills and sound judgment to positively impact company success. Talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Sarai Solutions. LLC
11.2020 - Current
- Worked on behalf of physicians across the country assisting with their motor vehicle accident patients.
- Worked closely with physicians, patients, attorneys, and insurance companies.
- Obtained, reviewed and sent medical records, court records and billing statements.
- Reviewed and created contracts and lien filings.
- Provided excellent customer service.
Online Notary Public
Self-employed
04.2018 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Set up and managed appointments for client notary services.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
Event Planner
Self-employed
01.2012 - Current
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Created floral arrangements.
- Responsible for decorations.
- Established working relationships with clients by organizing various events.
Manager
Maya Medical Management
10.2012 - 11.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responded to crisis situations with calm and professional approach to optimize support.
- Lead and directed team of 50 clinical personnel and support staff.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Associate of Applied Science - Radiology, Anatomy & Physiology, & Applied Science
Oklahoma State University
Stillwater, OK07.2011
Skills
- Management and Training
- Records Organization and Management
- Hiring, Onboarding and Coaching
- Leadership
- Staff Development
- Supervision and Management
- Communication
- Data Input and Document Coding
- Teamwork
- Multi-Unit Operations Management
- Customer Service
- Problem Solving and Critical Thinking
Timeline
Small Business Owner
Sarai Solutions. LLC
11.2020 - Current
Online Notary Public
Self-employed
04.2018 - Current
Manager
Maya Medical Management
10.2012 - 11.2020
Event Planner
Self-employed
01.2012 - Current
Associate of Applied Science - Radiology, Anatomy & Physiology, & Applied Science
Oklahoma State University