Callie Cordon
Riverton,UT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Waitress
SSP America
01.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to the establishment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Sales Representative
Clearlink Technologies
11.2017 - 01.2022
- Performed in the top 5% of sales in my department for two consecutive years.
- Worked directly with customers and answered questions over phone to maximize customer service.
- Demonstrated product features to align with customer needs.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Created and executed group trainings to educate sales reps to increase productivity.
Customer Service Representative
Vivint Home Security
01.2017 - 11.2017
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Waitress
IHOP
01.2014 - 01.2017
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
Waitress
James Town Assisted Living
02.2012 - 12.2013
- Set up dining room to meet hospitality and service standards.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Education
High School Diploma -
Timpview Highschool
Provo, UT05.2016
Skills
- Order Accuracy
- Relationship selling
- Personnel training
- High-Volume Dining
- Sales development
- Hospitality Service Expertise
- Customer Service
- Safe Food Handling
- Complaint Resolution
- Compliance Standards
Timeline
Waitress
SSP America
01.2022 - Current
Sales Representative
Clearlink Technologies
11.2017 - 01.2022
Customer Service Representative
Vivint Home Security
01.2017 - 11.2017
Waitress
IHOP
01.2014 - 01.2017
Waitress
James Town Assisted Living
02.2012 - 12.2013
High School Diploma -
Timpview Highschool