Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Callie Crow

Hulbert,OK

Summary

Motivated individual with a proven track record at Cherokee Nation, adept in Microsoft Office and demonstrating exceptional customer service excellence. Leveraged strong multitasking and organizational skills to enhance office efficiency and confidentiality, achieving significant improvements in employee satisfaction and process accuracy. A dynamic team player, committed to continuous learning and professional development.

Overview

15
15
years of professional experience

Work History

COMPENSATION SPECIALIST

CHEROKEE NATION
01.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted with creating, updating, and filing job descriptions.
  • Processed performance-based incentives and bonuses for employees.
  • Maintained strict confidentiality, ensuring secure handling of sensitive employee data and documents.
  • Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
  • Processed requests for employment verifications and paychecks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Helped maintain an organized office space by overseeing supplies inventory levels and placing orders when necessary.

HR ASSISTANT

CHEROKEE NATION
01.2023 - 01.2024
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applications and resumes for accuracy and completion.
  • Participated in recruitment and selection process for new hires.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Participated in job fairs to recruit new talent.

HR BACKGROUND INVESTIGATION SPECIALIST

CHEROKEE NATION
08.2021 - 01.2023
  • Conducted background checks on prospective employees as part of pre-employment screening processes to mitigate risks associated with hiring decisions.
  • Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
  • Documented findings and prepared detailed reports.
  • Compiled employee records from individual departments to maintain central files.
  • Checked references for potential candidates.
  • Handled sensitive information with discretion, maintaining confidentiality at all times.
  • Held and grasped applicant's hands to obtain quality fingerprints.

HR CLERK III

CHEROKEE NATION
06.2020 - 08.2021
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Organized new employee orientation schedules for new hires.
  • Developed and maintained HR policies and procedures.
  • Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
  • Enhanced HR department efficiency by streamlining administrative tasks and maintaining organized records.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

COMPENSATION CLERK II

CHEROKEE NATION
09.2018 - 06.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Reduced errors in data entry through rigorous attention to detail and double-checking work.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Compiled and analyzed data to produce reports.

TAX COMMISSION AGENT

CHEROKEE NATION
12.2013 - 09.2018
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Calculated and remitted Cherokee Nation sales tax, service, and other charges.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained accurate records, ensuring timely and error-free processing of all transactions.
  • Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
  • Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.

SECRETARY

JORDAN LAW OFFICE
01.2013 - 12.2013
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Displayed absolute discretion at handling confidential information.
  • Tidied lobby and reception areas to create professional and welcoming first impression for visitors.

BABYSITTER / RECEPTIONIST

CHEROKEE NATION
03.2010 - 02.2012
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Checked members into gym by scanning badges.
  • Operated cash register for cash, check, and credit card transactions.

Education

High School Diploma -

SEQUOYAH HIGH SCHOOL
TAHLEQUAH, OK
05.2009

OFFICE OCCUPATIONS

CHEROKEE NATION BUSINESS TECHNOLOGY PROGRAM
TAHLEQUAH, OK
12.2012

No Degree - 23 HOURS

CONNORS STATE COLLEGE
WARNER, OK

Skills

Customer service excellence

Microsoft Office

Phone Etiquette

Administrative and Office Support

Team Player

Fast Learner

Multitasking and Organization

Flexible and Adaptable

Willing to Learn

Detail Oriented

Additional Information

Cherokee Nation Citizen

10+ years as Cherokee Nation employee

Timeline

COMPENSATION SPECIALIST

CHEROKEE NATION
01.2024 - Current

HR ASSISTANT

CHEROKEE NATION
01.2023 - 01.2024

HR BACKGROUND INVESTIGATION SPECIALIST

CHEROKEE NATION
08.2021 - 01.2023

HR CLERK III

CHEROKEE NATION
06.2020 - 08.2021

COMPENSATION CLERK II

CHEROKEE NATION
09.2018 - 06.2020

TAX COMMISSION AGENT

CHEROKEE NATION
12.2013 - 09.2018

SECRETARY

JORDAN LAW OFFICE
01.2013 - 12.2013

BABYSITTER / RECEPTIONIST

CHEROKEE NATION
03.2010 - 02.2012

High School Diploma -

SEQUOYAH HIGH SCHOOL

OFFICE OCCUPATIONS

CHEROKEE NATION BUSINESS TECHNOLOGY PROGRAM

No Degree - 23 HOURS

CONNORS STATE COLLEGE

Similar Profiles

CREATE PROFILE
Callie Crow