Overview
Work History
Education
Skills
Certification
Awards
Affiliations
Accomplishments
References
Timeline
Barista
Callie Day

Callie Day

Red Oak,VA

Overview

30
30
years of professional experience
1
1
Certification

Work History

Customer Development Manager

Select A Service Retail
Orange, CA
07.2018 - Current
  • Regional Merchandising Lead carrying out day to day operations implementing new layouts for Merchandising dept and more
  • Liaison for Corporate and brand represented
  • Track inventory via computer assisted ordering
  • Fill voids, out of stock, not on file skus and miss shipments
  • assist vendors, store dept heads, MODs and directors of operations with opportunities at store level.
  • help with pricing
  • On board and train new hires
  • Collect data on job completion, OOS, new items, discontinued skus, dated, equipment needs and recalls
  • Area test marketing go to team.
  • Prepare and approve expenses.
  • Resolved escalated issues from clients in a timely manner.
  • Identified potential new markets for products or services offered by company digital customer rewards and digital coupons
  • Provided training and guidance to customer service teams on best practices for responding to customer inquiries.
  • Participated in industry trade shows, conventions and exhibitions in order to strengthen brand presence.
  • Maintained up-to-date records of all client interactions including emails, phone calls and meetings.
  • Prepared reports detailing customer trends, satisfaction levels, complaints and other metrics related to the performance of the customer service department. Focus on loss prevention
  • Organized events such as webinars, seminars, conferences and workshops aimed at increasing sales opportunities
  • Hold daily or weekly meetings in person or on conference call to keep teams on target with standards required by the brand represented.

Regional Merchandising Lead

RETAIL BUSINESS SERVICES, an AHOLD DELHAIZE COMPANY-Salisbury, NC
Salisbury, NC
01.2011 - 06.2018
  • Merchandising Lead for area
  • Carry out merchandising plans, resets and remodels
  • Manage a team thru day to day functions
  • Conduct audits and fill voids.
  • Pull discontinued items per standards and run new skus
  • Test market team for implementation of computer assisted inventory ordering
  • Collaborated with cross-functional teams to identify opportunities for improvement in merchandise displays.
  • Auditing team lead for store level loss prevention for upcoming restructure and merger.
  • operate pallet jacks, u boats and other equipment as needed.
  • Acting coordinator for area remodel supervisor. Reporting attendance, project completion, scheduling and performing meetings on upcoming work.
  • Bail out team; assisting night crew when they are behind.

Retail Sales Representative

SellEthics Marketing Group
Matthews, NC
01.2001 - 12.2009
  • Same job description as RBS, the contract was pulled and taken over by the actual brand itself.

Sales Rep

Allegiance Brokerage/CROSSMARK
Salisbury, NC
02.1997 - 12.2001
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Coordinated promotional events such as special sales or clearance items.
  • Provided training and support for new staff members in regards to merchandising operations.
  • Performed regular price checks on select items throughout the store location.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Assited in breakout meetings with manufacturers on new products
  • Setup annual golf tournament/food show
  • travel east coast to help on store remodels wall to wall

Customer Service/cashier

Belk Department Store
South Boston, VA
09.1996 - 02.1998
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Operated cash registers to process payments for goods and services.
  • Verified that all coupons were valid prior to processing them into the system.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Greeted customers and provided friendly customer service.
  • Processed credit card transactions accurately and efficiently.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
  • Performed inventory counts yearly
  • unloaded freight
  • Assisted cash office with book keeping AR

Vendor

4Cs Canteen services
Raleigh, NC
06.1994 - 09.1996
  • manager of area Industrial food and cash vending service
  • order and fill multiple skus for 3 industrial sites and a state park.
  • train new hires
  • assist in holiday catered parties
  • fill and count change machines
  • order and fill food, drink and tobacco machines.
  • maintenance machines by cleaning them as needed
  • forecast orders based on the manufacturers work schedule
  • handle customer complaints
  • inventory freight, verify shipping and receiving
  • destruction of unsaleable items
  • operate pallet jacks and other equipment as needed
  • audit coin machines by reconciling

Education

Associate's degree - Applied Sciences

SVCC - Keysville, VA
06.2007

Skills

  • Management
  • Interviewing
  • Supervising Experience
  • Conflict Management
  • Leadership
  • Inventory Control
  • Merchandising
  • Shipping and receiving
  • Employee Evaluation
  • Load & Unload
  • Payroll
  • Customer Service
  • Warehouse Experience
  • Pricing
  • Microsoft Office
  • Employee orientation
  • Recruitiing
  • Hazardous waste management
  • Team management
  • Reclaimation
  • Forcasting
  • Sales
  • Retail Management

Certification

  • Diversity and Inclusion, 03/01/22, Present
  • Unconscious Bias, 03/01/22, Present

Awards

  • Lead of the quarter, 06/01/20, Recognized for job well done on completion through the critical covid slowdown.

Affiliations

  • Dabbling artist who loves photography and painting. I've had 2 works on display; nothing fancy just me.
  • Former banner creator for The Barksdale Cancer Foundation and Wylliesburg Baptist Church VBS.

Accomplishments

  • Area trainer for new hires on MPT and Remodel teams.
  • Test marketing team lead for new strategy launches, computer automated inventory upgrade, AI implementation and focus group for standard practices.

References

  • Ronald Caudill-SellEthics Mktg 804-241-2160
  • Mike Southerland-RBS ADUSA 910-515-3386
  • Jamie Garner-CBRE Boydton, VA
  • Jason Overcash-ADUSA 434-856-2391
  • Lisa Craft-SAS-252-230-5876

Timeline

Customer Development Manager

Select A Service Retail
07.2018 - Current

Regional Merchandising Lead

RETAIL BUSINESS SERVICES, an AHOLD DELHAIZE COMPANY-Salisbury, NC
01.2011 - 06.2018

Retail Sales Representative

SellEthics Marketing Group
01.2001 - 12.2009

Sales Rep

Allegiance Brokerage/CROSSMARK
02.1997 - 12.2001

Customer Service/cashier

Belk Department Store
09.1996 - 02.1998

Vendor

4Cs Canteen services
06.1994 - 09.1996

Associate's degree - Applied Sciences

SVCC - Keysville, VA

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Callie Day