CALLIE ELROD
DALLAS,GA
Summary
Highly motivated employee with nearly 3 years of experience in the financial industry, seeking new challenges to enhance professional growth. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, able to thrive in diverse team environments. Demonstrating the ability to work effectively without constant supervision, adept at quickly mastering new skills to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Collections Agent
Family Savings Credit Union
06.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Assistant Teller Supervisor
Family Savings Credit Union
04.2023 - 06.2024
- Assisted bank tellers with customer service issues.
- Provided coaching and feedback to staff on performance.
- Monitored daily cash operations and ensured compliance with all policies and procedures.
Bank Teller
FAMILY SAVINGS CREDIT UNION
05.2022 - 04.2023
- Identified and reported suspicious behavior to security personnel as appropriate.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Adhered to financial services security and audit procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Warehouse Associate
THRIFTBOOKS
09.2021 - 05.2022
- Received deliveries, scanned packages and updated orders in internal database.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Medical Assistant
Kuraoka Clinic
01.2021 - 05.2021
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Scheduled appointments for patients via phone and in person.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
High School Diploma -
Paulding County High School
Dallas, GA06.2020
Skills
- Asset Management
- Money Handling
- Regulatory Compliance
- Quality Control
- Task Prioritization
- Problem Solving
- Honest and Dependable
- Staff Training and Development
- Regulatory compliance understanding
- Motivational Techniques
- Organization and Planning
- Problem-solving capabilities
- Team leadership abilities
- Fraud Detection
- Collections processing
- Delinquent account management
- Outbound Calling
- Call center experience
- Payment posting
Additional Information
- GRADUATED HONORS WITH A 3.4 GPA.
Timeline
Collections Agent
Family Savings Credit Union
06.2024 - Current
Assistant Teller Supervisor
Family Savings Credit Union
04.2023 - 06.2024
Bank Teller
FAMILY SAVINGS CREDIT UNION
05.2022 - 04.2023
Warehouse Associate
THRIFTBOOKS
09.2021 - 05.2022
Medical Assistant
Kuraoka Clinic
01.2021 - 05.2021
High School Diploma -
Paulding County High School
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