Summary
Overview
Work History
Education
Skills
Timeline
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Callie Frierson

Worthington

Summary

Dynamic professional with a proven track record at Kroger, excelling in customer service and conflict resolution. Skilled in money handling and inventory management, I enhance customer satisfaction through effective problem-solving and team leadership. Committed to optimizing operations and fostering a collaborative environment, I drive results and build lasting relationships.

Overview

15
15
years of professional experience

Work History

Independent Contractor

Self-employeed
11.2018 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Warehouse Assistant Supervisor

Kroger
08.2017 - 10.2018
  • Executed audit phases and entered data into accounting software for analysis.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.

Manager

Whit’s Frozen Custard
08.2013 - 02.2017
  • Resolved both customer and staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping store well-stocked.

Senior Associate

Giants Concession
06.2010 - 08.2018
  • Trained and supported new team members, maintaining culture of collaboration.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased customer service success rates by quickly resolving issues.
  • Processed cash, credit and touchless transactions to fulfill customer orders.

Education

High School Diploma -

Watkins Memorial
Pataskala

Skills

  • Money handling
  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving
  • Staff training and development
  • Clear communication
  • Verbal and written communication
  • Inventory management
  • Conflict resolution
  • Team leadership

Timeline

Independent Contractor

Self-employeed
11.2018 - Current

Warehouse Assistant Supervisor

Kroger
08.2017 - 10.2018

Manager

Whit’s Frozen Custard
08.2013 - 02.2017

Senior Associate

Giants Concession
06.2010 - 08.2018

High School Diploma -

Watkins Memorial

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Callie Frierson