Callie Harrington

• Drove operational improvements which resulted in savings and improved profit margins.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Developed audit policies, guiding administrative and technical functions.
• Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
• Followed established auditing processes to meet internal and regulatory requirements.
• Assessed internal control risks of network through information system audits.
• Increased profit by streamlining operations.
• Fostered productive business partnerships with team members and outside representatives to benefit personal understanding of risk factors and strengthen influence through positive reputation.
• Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
• Oversaw organization-wide banking function, challenging existing operational risk routines to improve identification, access control and incident reporting standards.

*Member of Key Mentor Me Program*Member of Key4Women*Market of the Year Winner 2019 & 2021

• Oversaw operations of 17 branches
• Effectively consolidated/closed branches to capitalize position in market while minimally affecting clients
• Prepared and completed internal quarterly and annual audits to meet targets
• Complied with and reinforced regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act, Community Reinvestment Act, and more
• Researched banking guidelines and statutory requirements to stay updated on new laws and applications
• Conducted training and compliance meetings for 17 branches including accurate completion of wires, ACH, client consent, signature cards, etc
• Act as leader and point of contact for branch operational questions
• Received Red Key Leadership Award March 2019 & March 2020
• Led Intern Program and Management Associate Program
• Mentor, coach, and train team members
• Oversaw hiring, adding valuable, talented professionals to strengthen management team.
• Outlined work plans, assessed resources and determined timelines for projects.
• Inspired team members by fostering positive environment and boosting employee confidence.

*Red Key Leadership Award 2019 & 2020

• Researched banking guidelines and statutory requirements to stay updated on new laws and applications
• Researched beneficial investment opportunities and made recommendations to clients
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans
• Developed highly empathetic client relationships
• Earned reputation for exceeding sales goals
• Scheduled staffing for multiple branch locations
• Researched and resolved customer issues on personal savings, checking, investments, and lines of credit accounts
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Recruited, interviewed and hired 35 employees and implemented mentoring program to promote positive feedback and engagement.