Summary
Overview
Work History
Education
Skills
Timeline
Generic

Callie Howard

Morgantown,KY

Summary

Hardworking Coordinator focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. I am dedicated to business success. I am a dependable coordinator equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Highly skilled Business Manager possessing strong leadership and strategic planning skills. Proven track record in building successful teams, developing business strategies, and driving revenue growth. Strengths include relationship management, negotiation skills, and ability to foster collaborative partnerships. Demonstrated success in improving operational efficiency and customer satisfaction in previous roles.

Overview

8
8
years of professional experience

Work History

Production Worker

Goodwill Industries of Kentucky
Bowling Green, KY
02.2024 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Developed and implemented strategies to optimize production processes.
  • Managed the day-to-day operations of a retail production team.
  • Resolved conflicts between workers when necessary.
  • Maintained accurate records of all product inventory levels.
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.

Store Manager

Claire's Stores
Bowling Green, KY
11.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Accounts Payable Clerk

Houchens Industries Inc. IGA
Bowling Green, KY
03.2022 - 08.2022
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Assisted with month-end closing activities as needed.
  • Reviewed employee expense reports for compliance with company policy guidelines.
  • Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
  • Managed vendor relationships through prompt communication of payment information.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Matched orders with invoices and recorded required information.

Area Business Manager

Dillard's
Bowling Green, KY
07.2021 - 01.2022
  • Developed and implemented sales strategies to increase market share.
  • Conducted training sessions for new staff members on product knowledge and customer service skills.
  • Managed the development of long-term relationships with key customers.
  • Advanced sales specialist
    Markdowns
    Help associates and team to complete goals
    Collect feedback from managers and implement new goals for my team.
    Assist customers so that they have the best shopping experience.
    Rationalize decision making by taking directives from upper management and compromising on a decision
    Scheduling up to month in advance
    Check emails, sales, reports

Assistant Store Manager

Aeropostale
Bowling Green, KY
03.2021 - 07.2021
  • Advanced store sales position, restructuring zones, and modeling customer service techniques to employees.
  • Recognized for excellence in building and motivating management and hourly teams.
  • Exemplified leadership and maintained company standards and protocols.
  • Increased employee job satisfaction with hands-on, motivational approaches.
  • Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
  • Coordinated and supervised activities of team members to consistently meet customers' needs.
    Increased revenue and reduced risk by enforcing company policies and improving operations.
  • Created a culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
  • Balanced daily deposits and safe counts as required, and prepared bank deposits.

Women's Coordinator

TjMaxx
Bowling Green, KY
10.2019 - 03.2021
  • Recommended, revised, or presented new design ideas with assistant merchandisers.
  • Changed displays to promote new product launches and reflect seasonal themes.
  • Defined, designed, and implemented creative visual merchandising strategies.
  • Promoted brand by identifying key messages and communicating a clear image to shoppers.
  • Consulted with supervisors and other staff to determine the optimal placement of products and displays.
  • Greeted all customers and provided prompt, friendly service.
  • Returned non-purchased products to shelves and performed general merchandising functions.
  • Adhered to all cash handling policies and procedures.
  • Processed cash register transactions by inputting product costs and giving back change.
  • Maintained merchandise displays, including endcaps, floor displays, and aisles.

Cashier

Hood's Market
Morgantown, KY
08.2019 - 10.2019
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Assisted customers with in-store sales for gasoline and convenience items, including drinks, candies, and snacks.
  • Activated fuel pumps to fill vehicle fuel tanks of vehicles with gasoline or diesel fuel.
  • Swept floor, collected trash, and wiped down counters to maintain a professional store.
  • Checked restrooms regularly and handled any cleaning needs to keep spaces fresh for customers.
  • Helped customers at pumps with gasoline needs and special services, such as window washing.
  • Maintained adequate inventory levels to keep shelves stocked and in-demand merchandise readily available to customers.
  • Promoted excellent customer service by greeting and acknowledging patrons, and driving expeditious check-out experiences.
  • Completed transactions, handled money responsibly, and maintained accuracy of point of sale purchases to facilitate operations.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Head Cashier

IGA
Morgantown, KY
03.2017 - 10.2019
  • Set up and reconciled register tills daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers.
  • Kept drawer currency sorted, wrapped, and organized.
  • Cultivated a pleasant and cooperative work environment for cashiers.
  • Opened up and operated cash register to relieve long lines at peak shopping times.
  • Processed daily receipts for purchases, refunds, and exchanges.
  • Replenished shelves with new items and restocks to keep displays full for customers.
  • Assisted customers with locating and purchasing items located on the sales floor or in the storeroom.
  • Removed new product from trucks, opened containers, and routed products directly to the sales floor or to storage locations.
  • Used RFID scanners to receive inbound product deliveries and segregated items by destination.
  • Processed checks, debit and credit cards, EBTS, WIC checks, refunds, product coupons, and gift certificates.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.

Education

High School Diploma -

Butler County High School
Morgantown, KY
05.2019

Associate of Applied Science -

South Central Community and Technical College
Bowling Green, KY

Skills

  • Task prioritization
  • Prioritization
  • Verbal communication
  • Networking
  • Multitasking
  • Retail operations
  • Employee training
  • Bag merchandise
  • Price verification
  • Creative thinking
  • Coordinate schedules
  • Microsoft Office
  • Organization
  • Problem-solving
  • Motivation
  • Customer relations
  • Loss prevention
  • Customer service
  • Cash register operation
  • Restock products
  • Cashier training
  • Administrative management
  • Evaluate performance
  • Time Management
  • Sales management
  • Competitor Analysis
  • Operations Management
  • Customer Service
  • Credit History Analysis
  • Account Management

Timeline

Production Worker

Goodwill Industries of Kentucky
02.2024 - Current

Store Manager

Claire's Stores
11.2022 - 05.2023

Accounts Payable Clerk

Houchens Industries Inc. IGA
03.2022 - 08.2022

Area Business Manager

Dillard's
07.2021 - 01.2022

Assistant Store Manager

Aeropostale
03.2021 - 07.2021

Women's Coordinator

TjMaxx
10.2019 - 03.2021

Cashier

Hood's Market
08.2019 - 10.2019

Head Cashier

IGA
03.2017 - 10.2019

High School Diploma -

Butler County High School

Associate of Applied Science -

South Central Community and Technical College

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Callie Howard