Callie-Jo Keller
SAN ANTONIO,TX
Summary
Outgoing, team builder willing to learn new things in any tasks given. Known for working well with others and communicating with the team accordingly.
Overview
9
9
years of professional experience
Work History
Clerk
Kahlig Auto Group
San Antonio, TX
08.2017 - Current
- Greeted and served guests with warmth, courtesy, and efficiency, leading to loyal, returning customers.
- Answered customer questions and resolved issues appropriately.
- Completed opening, closing and shift change tasks by following company guidelines.
- Processed loaners in and out to customers.
- Copied, scanned, and filed documents to maintain office records.
- Assisted customers by answering technology questions/providing information about when maintenance is due on vehicle.
- Cleaned up customer vehicles.
- Drove customers to and from the dealership when needed.
- Delivered customer vehicles to residence and place of business.
- Drove vehicles to other dealership for work if needed.
- Drove costumer's vehicles to appropriate location in Dealership to complete services.
- Communicated between Service Advisors to Technicians on work going into Shop.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Customer Service Cashier
Dairy Queen
Bandera, TX
06.2015 - 08.2017
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests promptly.
- Processed credit card, and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money, and balanced and reconciled register to reflect financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory, Cleaned and stocked front-end areas with register tapes and ribbons, Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Answered phone calls to assist customers with questions and concerns on orders.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Bandera High School
Bandera, TX05.2015
Skills
- Customer satisfaction
- Driver communications
- Scanning and copying
- Professional and mature
- Team collaboration
- Handling payments
Timeline
Clerk
Kahlig Auto Group
08.2017 - Current
Customer Service Cashier
Dairy Queen
06.2015 - 08.2017
High School Diploma -
Bandera High School
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