Callie Kerr
Summary
Accomplished Business Operations Specialist with a proven track record at the State of Colorado Department of Health Care Policy, enhancing operational efficiency and workflow optimization. Skilled in business process mapping and interpersonal relations, I've led initiatives that significantly increased departmental productivity. My approach combines strategic contract negotiation with fostering teamwork, achieving notable cost reductions and organizational improvements.
Highly skilled operations professional with proven track record in streamlining business processes and facilitating organizational success. Known for focus on teamwork and achieving measurable outcomes, adapting seamlessly to evolving business needs. Key strengths include project management, strategic planning, and problem-solving.
Overview
6
6
years of professional experience
Work History
Business Operations Specialist
State of Colorado Department of Health Care Policy
04.2021 - Current
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Specifically Manage the Enrollment Broker Contract.
- Streamlined business operations by implementing efficient process improvements and organizational strategies.
- Monitored and tracked project execution of tasks.
- Optimized workflow efficiency by analyzing current processes and identifying areas for improvement.
- Developed comprehensive project plans, managing deadlines, resources, and deliverables effectively from inception to completion.
- Negotiated contracts with vendors and clients.
Office Leader
DentalOne/Mid-Atlantic Dental Partners
09.2019 - 04.2021
- Supervised office staff, providing guidance, training, and performance evaluations for continuous improvement.
- Maintained high levels of customer satisfaction by addressing inquiries promptly and professionally.
- Upheld strict confidentiality standards when managing sensitive information or documents related to company operations or personnel matters.
- Oversaw inventory management processes, ensuring adequate supplies were always available while minimizing wasteful spending.
- Improved office efficiency by streamlining processes and implementing new organizational systems.
- Established a welcoming atmosphere for visitors by maintaining a clean, organized reception area with friendly staff interactions.
- Managed daily operations for optimal productivity and staff satisfaction.
- Promoted a culture of inclusivity within the workplace through diversity awareness training programs and conflict resolution strategies when necessary.
- Developed and executed successful office policies to maintain a positive work environment.
- Enhanced team collaboration, employing effective communication strategies and tools.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
Patient Relations Coordinator
DentalOne Partners
11.2018 - 09.2019
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Organized educational materials for patients, promoting understanding of their medical conditions and treatment options.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations at all times.
- Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
- Managed incoming phone calls effectively by routing them to appropriate staff members or taking detailed messages when required.
- Oversaw waiting room area, maintaining a clean and welcoming environment for patients during their visit.
- Coordinated patient referrals to specialists or additional services when necessary, providing seamless continuity of care for optimal patient outcomes.
- Supported billing department by verifying insurance coverage and collecting co-payments when necessary.
- Handled escalated patient complaints professionally, working diligently towards satisfactory resolutions that fostered continued loyalty towards the practice.
- Collaborated with healthcare providers to ensure timely and accurate communication of patient needs.
- Developed strong relationships with patients, fostering trust and commitment to their care plans.
- Contributed to the maintenance of a comprehensive patient database, ensuring accurate record-keeping and efficient retrieval of information as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
Education
Master of Science - Health Care Administration
Metropolitan State University of Denver
Denver, CO05-2020
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
12-2017
Skills
- Operational efficiency
- Workflow optimization
- Business process mapping
- Business intelligence
- Operations management
- File management
- Client inquiries
- Contract negotiation
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Team leadership
- Interpersonal skills
- Goal setting
Timeline
Business Operations Specialist
State of Colorado Department of Health Care Policy
04.2021 - Current
Office Leader
DentalOne/Mid-Atlantic Dental Partners
09.2019 - 04.2021
Patient Relations Coordinator
DentalOne Partners
11.2018 - 09.2019
Master of Science - Health Care Administration
Metropolitan State University of Denver
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
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