Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Callie Kreutter

Owatonna,MN

Summary

I am an outgoing student pursuing flexible part-time employment with weekend shift options. As a full-time college student, I am very organized and motivated. My experience in different environments has helped me establish many different skills.

Overview

3
3
years of professional experience

Work History

Summer Nanny

Amy and Jesse Thorson
Owatonna, MN
06.2024 - 08.2024
  • Actively listened to the children's concerns while providing appropriate solutions or resources when necessary.
  • Implemented behavior management techniques in order to encourage positive behaviors while discouraging negative ones.
  • Initiated conversations about topics relevant to the age group of the children in order to stimulate intellectual development.
  • Adapted easily to different environments while remaining patient under pressure.
  • Transported children to appointments or recreational activities when needed.
  • Developed a positive relationship with the children by providing support, guidance, and encouragement.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Ensured physical and social well-being of each child.
  • Led hands-on activities consistent with child's interests and skills.
  • Took children to and from school and extra-curricular activities.
  • Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Interacted positively with children to promote mental and emotional development.
  • Taught life skills, including personal hygiene and organization.
  • Maintained confidentiality and privacy of all family matters and information.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Participated in hands-on learning activities with children incorporating art.
  • Organized activities to promote children's physical, emotional and social growth.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Regulated children's schedules to balance rest, learning and play.
  • Communicated effectively with parents regarding any changes or updates pertaining to their child.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Organized and facilitated daily activities such as arts and crafts, outdoor games, and reading.
  • Performed light housekeeping duties related to child care such as laundry, tidying up play areas.

Server

Foremost Brewery
Owatonna , MN
04.2024 - 07.2024
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stay informed about daily specials, new menu items, and promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Stocked service areas with supplies during slow periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Filled condiments and napkin containers during slack periods.
  • Presented menus and answered questions regarding items.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Sales Associate

Old Navy, Gap
Medford, MN
09.2023 - 04.2024
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.

Barista

Hy-Vee Starbucks
Owatonna, MN
04.2021 - 10.2023
  • Ground beans for espresso shots according to individual customer specifications.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Adhered to health department regulations concerning sanitation standards.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Operated cash registers to process customer payments.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Memorized official and off-menu coffee and tea preparations.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Collected payments and provided accurate change.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Input orders into point of sale system and handled customer payments.
  • Utilized POS system to receive and process customer payments.
  • Recommended pastries and sandwiches to pair with customers' beverages.

Program Assistant

Owatonna Public Schools, Summer SAC
Owatonna, MN
05.2023 - 08.2023
  • Administered basic first aid if needed due to minor injuries or illnesses experienced by the kids.
  • Instructed children on proper hygiene habits such as hand washing and brushing teeth.
  • Identified signs of emotional or developmental problems in young children using observation techniques.
  • Helped maintain a clean, organized, and safe environment for the children to play in.
  • Implemented behavior management strategies designed to encourage appropriate behavior among young ones.
  • Developed positive relationships with both parents and guardians and children by displaying respectfulness.
  • Communicated effectively with staff members regarding any issues or concerns related to the care of the children.
  • Supervised indoor and outdoor play activities while ensuring safety of all children at all times.
  • Demonstrated good listening skills when interacting with parents about their child's needs or concerns.
  • Organized activities such as arts and crafts, songs, stories, and outdoor playtime.
  • Played games with the kids that encouraged physical activity and learning through fun activities.
  • Displayed patience and understanding when dealing with challenging behaviors from the children.
  • Managed multiple tasks simultaneously while maintaining focus on each individual child's needs.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Facilitated group activities to promote teamwork and social skills among children.
  • Coordinated outdoor activities that encouraged physical activity and awareness of nature.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
  • Observed behavioral issues to alert parents or guardians.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Implemented positive discipline techniques to guide children's behavior.
  • Maintained clean and organized classroom and play areas to ensure a healthy environment.
  • Assisted in planning and preparing materials for art, science, and music activities.
  • Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Communicated effectively with parents and guardians about children's daily activities and progress.
  • Developed and enforced positive strategies to encourage good behavior.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Monitored children's progress and behavior, reporting observations to lead teacher.
  • Recorded child behavior, food, and medication information for supervisors.
  • Provided first aid and medication as needed, adhering to health and safety protocols.
  • Enforced rules to teach good manners and maintain safe environment.
  • Attended to lunch periods to help children open food packages and monitor activities
  • Communicated with parents about daily activities and any concerning behaviors.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained safe play environment.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.

Education

Associate of Arts - Psychology

Riverland Community College
Austin, MN
05-2024

High School Diploma -

Owatonna Senior High School
Owatonna, MN
06-2023

Some College (No Degree) - Psychology

Minnesota State University - Mankato
Mankato, MN

Skills

  • Academic Support
  • Activities Planning
  • Educational Support
  • Social integration
  • Light Housekeeping
  • Housekeeping abilities
  • Complex Problem-Solving
  • Friendly
  • Reliable
  • Child psychology knowledge
  • Dependable
  • Cheerful and energetic
  • Excellent customer service skills
  • Opening and closing duties
  • Active listener
  • Solid problem solver
  • Positive and professional
  • Quick learner
  • Teamwork and Collaboration

Accomplishments

  • Big Nine Academic Award
  • Deans List
  • Graduated with Honors

References

References available upon request.

Timeline

Summer Nanny

Amy and Jesse Thorson
06.2024 - 08.2024

Server

Foremost Brewery
04.2024 - 07.2024

Sales Associate

Old Navy, Gap
09.2023 - 04.2024

Program Assistant

Owatonna Public Schools, Summer SAC
05.2023 - 08.2023

Barista

Hy-Vee Starbucks
04.2021 - 10.2023

Associate of Arts - Psychology

Riverland Community College

High School Diploma -

Owatonna Senior High School

Some College (No Degree) - Psychology

Minnesota State University - Mankato

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Callie Kreutter