Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Callie Lemmons

Portland,TN

Summary

To further my career with an organization that will allow me to utilize my last 20 years of education, experience, and communication skills as well as empower me with the ability to provide leadership to others.

Overview

15
15
years of professional experience

Work History

Customer Relationship Consultant 2

US Bank
Gallatin, TN
01.2022 - Current
  • Provide exceptional client service by building strong relationships while engaging in sales and service activities
  • Open accounts based on the needs of clients
  • Assist with processing transactions on teller row
  • Process applications for and book loans by cross-selling Bank products and services based on the clients specific financial needs
  • Perform account and client profile maintenance while following proper protocols
  • Refer clients to other lines of business as appropriate.

Customer Service Rep/work from home

CVS Caremark Pharmacy (mail-order)
Nashville, TN
01.2021 - 01.2022
  • Guided the member through their member’s plan of benefits for a better understanding of what benefits are available to them
  • Processed claim referrals, complaints, grievances and appeals for both members and providers
  • Educated both members and providers on our self-service options.

Director of Human Resources/On-Call Supervisor

Home Instead Senior Care
Goodlettsville, TN
01.2018 - 01.2021
  • Recruited and hired Caregivers through the entire onboarding process as well as provided 2/3 day training classes
  • Managed over 120 Caregivers through relationship building and performing annual reviews to update compensation and benefits
  • Maintained compliance with company/state/OSHA policies and regulations
  • Responsible for all office duties and afterhours responsibilities while on-call every other week.

House Lead/Direct Support Professional

Prospect, Inc.
Lebanon, TN
01.2016 - 01.2018
  • Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
  • Developed, implemented, and maintained accurate behavioral management care plans and case management reports
  • Administered daily medications
  • Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
  • Assisted with day-by-day operations of the residence in accordance with regulatory requirements, agency policy and quality program standards.

Assistant Manager

Security Finance
Springfield, TN
01.2010 - 01.2016
  • Prepared and processed loan applications through the approval process
  • Performed collection activities on delinquent accounts, both written and telephone communication, and also through customer home visits
  • Solicited new or renewed customer business
  • Maintained cash drawer/checkbook accuracy and security
  • Prepared/delivered deposits
  • Assisted with the development and training of all new personnel
  • Prepared and assembled reports for remittance as well as branch record-keeping.

Education

B.S. Business Administration – Marketing -

Belmont University
Nashville, TN

Skills

  • Wide-ranging computer skills
  • Extensive customer relations and communication skills
  • Strong planning and negotiating skills
  • Ability to make independent judgments and tactful decisions
  • Notary
  • NMLS registered

Accomplishments

  • Received full academic scholarship to Belmont University

References

References available upon request.

Timeline

Customer Relationship Consultant 2

US Bank
01.2022 - Current

Customer Service Rep/work from home

CVS Caremark Pharmacy (mail-order)
01.2021 - 01.2022

Director of Human Resources/On-Call Supervisor

Home Instead Senior Care
01.2018 - 01.2021

House Lead/Direct Support Professional

Prospect, Inc.
01.2016 - 01.2018

Assistant Manager

Security Finance
01.2010 - 01.2016

B.S. Business Administration – Marketing -

Belmont University

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Callie Lemmons