Callie May
4810 Monteview East, Quinton,AL
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for all clientele. Eager to bring accomplishments and experiences to the table while learning from seasoned professionals, combining new ideas to implement results-focused solutions to an organization where I can contribute and grow.
Overview
6
6
years of professional experience
Work History
Server/ Wine Expert
North Italia
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.;
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Walk Ons Sports Bistreaux
12.2021 - 12.2023
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server/Bartender
Jim N Nicks Bar-B-Q
07.2018 - 12.2022
- Helped management plan and serve bar menu exceeding customer expectations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma -
Oak Grove High School
Bessemer, AL05-2017
Skills
- Organized and detail oriented
- Leadership and Time Management
- Self Motivated and Problem Solving
- Google Workspace
- Sales Development and Negotiation
- Data Entry
- Point of Sale Systems
- Adaptability
- Strong Work Ethic and
- Emotional Intelligence
- Budget Planning
- Teamwork and Collaboration
- Microsoft Office and Excel
Volunteer Work
I worked at a special needs camp for cerebral palsy and spina bifida and I attended to every need. Changed diapers, gave medicine, made sure my patient ate and slept on time. Had to measure the time they used the bathroom, ate, took their medicine, and went to sleep. This experience taught me patience, self discipline, and the importance of being a voice for those who were not capable. My time here will forever hold a place in my own self growth, and be a light in my future endeavors.
Timeline
Server/ Wine Expert
North Italia
04.2023 - Current
Server
Walk Ons Sports Bistreaux
12.2021 - 12.2023
Server/Bartender
Jim N Nicks Bar-B-Q
07.2018 - 12.2022
High School Diploma -
Oak Grove High School
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