Hi, I’m
Callie Pennington
University Place,WA
Summary
Accomplished professional with a proven track record in hiring, training, and leading high-performing teams. Skilled in fostering a positive work culture, providing a safe environment for open communication, overseeing program operations, and crafting policies and procedures ensuring compliance and business success.
Overview
27
years of professional experience
1
Certification
Work History
EASE Supported Housing & Employment Services
Supported Housing Manager
04.2025 - Current
Job overview
- Identify opportunities in the community to build rapport with property managers and organizations that offer funding to help low-income individuals/families get into housing.
- Assist with finding resources for paying past due rent, outstanding utilities, deposits and moving expenses.
- Stay up to date on the laws related to renters/landlords, the many different subsidized housing programs.
- Recruiting for Housing Professionals, Employment Professionals and other auxiliary positions needed to maintain the organization.
- Training and ongoing management for Housing Professionals.
- Work with participants of EASE and other organizations with Supported Employment navigate working while maintaining Social Security.
EASE Supported Housing & Employment Services
Supported Employment Manager
05.2023 - 04.2025
Job overview
- Promote a positive work culture by fostering open communication; address and mediate employee conflicts and concerns ensuring fair and consistent application of policies.
- Review Employment Professional’s case notes, timesheets and additional workload to ensure work is being completed timely and accurately, determine additional training needs.
- Develop and manage program budgets, monitor expenses, and identify cost savings opportunities.
- Initiated and set goals for staff and program based on organization's strategic objectives.
- Evaluate program outcomes and performance against established goals and objectives.
- Utilize strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
- Establish policies and procedures for program management activities such as scheduling, tracking progress, and reporting outcomes.
- Create reports and analyze data from customer surveys to develop strategies for improving customer experience.
- Perform personnel duties - writing job descriptions, post for hire, employee evaluations and redirection as needed.
- Maintain a caseload of 6-10 Supported Employment Participants with the more complicated and/or time-sensitive situations. (Domestic Violence Victims in hiding, Benefits Planning needs, heavy education/school support, participants others have struggled with)
- Distributed employee engagement surveys to identify areas of improvement.
Mecca Mercantile
Store Manager
09.2018 - 06.2023
Job overview
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Set sales targets and budgets for team leads and employees to follow.
- Developed policies and procedures related to vendor management functions.
- Evaluated potential vendors based on quality standards set by management team.
Russell Investments
Marketing Manager
03.2011 - 08.2018
Job overview
- Created promotional campaigns that generated leads, resulting in increased sales.
- Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities.
- Cultivated and maintained relationships with clients and partners.
- Planned and implemented digital media campaigns, supporting lead generation and brand reputation initiatives.
- Oversaw production of printed materials such as brochures and flyers.
- Shared marketing information and strategy with sales team.
- Implemented various digital marketing initiatives to improve customer engagement.
Russell Investments
Project Coordinator
08.2004 - 03.2011
Job overview
- Provided administrative support and workplace training to team members.
- Maintained an organized system of records for contracts, invoices, & sales material.
- Engaged with vendors and suppliers to obtain quotes for materials needed for projects.
- Ensured materials were compliant and had all proper.
- Scheduled meetings with stakeholders to discuss upcoming projects and current progress.
- Managed competing demands, adapting to frequent change, delays, or unexpected events.
- Identified opportunities to optimize project performance.
- Collaborated with cross-functional teams to ensure successful project results.
City University
Call Center / Metro Site Supervisor
11.1998 - 08.2004
Job overview
- Managed daily operations, including scheduling, budgeting, and quality control.
- Provided guidance and direction to employees when needed.
- Monitored progress of work according to established timelines and budgets.
- Monitored job site for safety hazards and stopped or redirected work to maintain safety.
- Managed daily operations of a call center, including staff scheduling and customer service initiatives.
- Provided regular updates to management regarding key performance indicators.
- Monitored internal systems to measure inbound and outbound call activity, customer feedback and resource availability.
Skills
- Quality assurance oversight
- Budgeting and financial management
- Staff development
- Program Marketing
- Social services
- Case management
Certification
Work Incentives Planning Professional Certificate, Cornell University, 12/01/24
References
Available upon request
Timeline
Supported Housing Manager
EASE Supported Housing & Employment Services
04.2025 - Current
Supported Employment Manager
EASE Supported Housing & Employment Services
05.2023 - 04.2025
Store Manager
Mecca Mercantile
09.2018 - 06.2023
Marketing Manager
Russell Investments
03.2011 - 08.2018
Project Coordinator
Russell Investments
08.2004 - 03.2011
Call Center / Metro Site Supervisor
City University
11.1998 - 08.2004
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