Callie Relerford
Laurel,MD
Summary
Organized professional with building strong relationships and solving complex problems. Well-versed in housing regulations and resource management, including adeptness in client assessment and data analysis. Committed to leveraging these skills to create positive outcomes for individuals and communities.
Overview
4
4
years of professional experience
Work History
Housing Specialist 1
Housing Opportunities Commission Of Montgomery County
11.2023 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
HOUSING CASE MANAGER
Friendship Place
08.2022 - 10.2023
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
SUPPORT PLANNER
Service Coordination Inc
02.2022 - 08.2022
- Advocates on behalf of the people served, provides resource information, and educates them to become more self-determined.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Designed individualized service plans that took into account clients' goals and preferences.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Engages in person-centered planning process with people served.
- Researches, identifies, refers, and coordinates resources and services to achieve the outcomes specified in the person's Plan of Services, and shares resources with other team members.
- Develops and writes the Plan of Services in collaboration with people served.
- Conducts Plan of Services preparations with people served.
- Conducts on-site visits to support and observe those served.
Education
Bachelor of Science - Social Work
Bowie State University
Bowie, MDSkills
- Case management
- Community Health Services
-
- Social Research
- Microsoft
Timeline
Housing Specialist 1
Housing Opportunities Commission Of Montgomery County
11.2023 - Current
HOUSING CASE MANAGER
Friendship Place
08.2022 - 10.2023
SUPPORT PLANNER
Service Coordination Inc
02.2022 - 08.2022
Bachelor of Science - Social Work
Bowie State University
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