Callie Scherich
Myrtle Beach,SC
Summary
I have 5 years of experience in customer service from working in both retail and the service industry. Thrive in high stress environments and believe in team collaboration to ensure business succes.
Overview
5
5
years of professional experience
Work History
Host/Server
Black Drum Brewing
Myrtle Beach, SC
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Marketing Manager
American Eagle Outfitters
Myrtle Beach, SC
11.2021 - 04.2024
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Sales Manager
American Eagle Outfitters
Myrtle Beach, SC
10.2021 - 02.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sr. Sales Associate
American Eagle Outfitters
Myrtle Beach, SC
07.2021 - 10.2021
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted leadership team with daily tasks to ensure company values and goals were met.
Sales Associate
American Eagle Outfitters
Myrtle Beach, SC
10.2019 - 07.2021
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Skills
- Leadership
- Team Management
- Social media strategy
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host/Server
Black Drum Brewing
04.2024 - Current
Marketing Manager
American Eagle Outfitters
11.2021 - 04.2024
Sales Manager
American Eagle Outfitters
10.2021 - 02.2023
Sr. Sales Associate
American Eagle Outfitters
07.2021 - 10.2021
Sales Associate
American Eagle Outfitters
10.2019 - 07.2021