Callie Sherman
Freeport,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking and reliable with a strong ability to stay highly organized and proactive. Ready to leverage ample skills to expand success of an entry-level opportunity while facilitating company growth. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Big O's on the Hollow
Freeport, IL
04.2018 - Current
- Delivered high level of quality service to each guest, resulting in consistent, positive feedback from customers.
- Handled complaints, settled disputes and resolved conflicts.
- Managed day-to-day operations with focus on quality and efficiency.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Oversaw inventory and ordered ingredients as necessary
Restaurant Waitress
The Rafters Restaurant
Lena, IL
06.2016 - 04.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales. Prepared salads, appetizers and sauces to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Restaurant Waitress
Applebee's Grill + Bar
Freeport, IL
02.2014 - 07.2016
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05.2011
Skills
- Easily able to maintain a positive attitude throughout long and strenuous days
- Work very well under fast-paced or stressful situations
- Goal-oriented and willingness to learn anew
- Exceptional experience in creating lasting relationships with customers
- Efficient problem solving and strong leadership skills
- Structured and coherent communication competency
- Strongly organized with the ability to multitask
Timeline
Front of House Manager
Big O's on the Hollow
04.2018 - Current
Restaurant Waitress
The Rafters Restaurant
06.2016 - 04.2018
Restaurant Waitress
Applebee's Grill + Bar
02.2014 - 07.2016
High School Diploma -
Harlem High School
Similar Profiles
Gavin OczusGavin Oczus
Service Technician at Big O's Lube and ServiceService Technician at Big O's Lube and Service
Sarah WorthySarah Worthy
Supervisor at Big O's CleaningSupervisor at Big O's Cleaning
Jessica ColettoJessica Coletto
Curriculum & Instruction Facilitator at Big Hollow School District 38Curriculum & Instruction Facilitator at Big Hollow School District 38