Callie Smith
Columbus,GA
Summary
Talented professional, knowledgeable leader experienced in Cloud Modernization programs. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating strategic complex projects, programs and improvements. Seasoned cross-functional team program management in working with Technical , Product and Business teams as well as On premis and Cloud development work efforts.
Overview
16
16
years of professional experience
Work History
Program Manager
Global Payments
2023.03 - Current
- Established and implemented program Authority to Operate (ATO) process Obtaining Executive leadership approval
- Create, implemented, managed, and facilitated Program processes
- Establish strong relationships with key stakeholders ensuring support for program initiatives
- Develop strategic plans, setting clear objectives and achievable milestones
- Conduct comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
- Utilizing data-driven decision-making approaches to inform strategy development and optimize outcomes
- Ensuring regulatory compliance by closely monitoring adherence to industry standards and guidelines
- Address and resolved technical, financial, and operational concerns by working with team members, and executive leadership
- Optimize resource allocation, effectively balancing priorities to manage competing demands
- Team building to address project goals and objectives for multiple projects
- Deliver high-quality results by setting performance metrics, monitoring progress against targets
- Spearheading innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures
- Streamlining communication channels to facilitate efficient collaboration among team members and stakeholders
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement
- Collaborating with business leadership to set priorities based on business needs, resource capacity, risk exposure
- Engaging and working alongside cross-functional stakeholders to manage strategic initiatives
- Facilitate Workshops and Lesson Learned retro sessions.
Project Manager
Global Payments / TSYS
2012.01 - 2023.03
- Managed multiple complex strategic projects with numerous sub-workstreams
- Developed timeline and implemented Technology execution plan for large programs impacting multiple teams globally
- Identified and managed Project Risks, Issues and Dependencies
- Developed and implemented communication plans
- Established trust and relationship with executive leadership and teams with ability adapt to business needs
- Worked with multiple teams Globally to ensure the program meet all Security, PCI and governance requirements
- Created and presented executive updates and status reports
- Reviewed, tracked, and reported budget and resource hours ensuring on time and within budget guidelines
- Vendor management and maintaining relationships to ensure successful product development and implementation
- Ability to anticipate bottlenecks and blockers, working with Subject Matter Experts to remove issues in advance
- Managed escalation path when needed achieving successful outcome
- Developed and nurtured relationships with Business, Mainframe, and Technology teams serving as liaisons to ensure successful implementation
- Created and maintained Business Case and/or Project Charter
- Meeting facilitation including international teams with ability to handle and control challenging situations
- Proficient in Technology Program Management methodologies including Agile and Waterfall ensuring program timelines are met.
Owner / Office Manager
Cherokee Strip Land Survey and Drafting LLC
2009.01 - 2011.01
- Developed and implemented Business Plan
- Maintained multiple Client relationships
- Managed all survey and drafting crews
- Executed all payroll, employee reviews, schedules
- Executed all timelines for projects and billing.
Education
Associate of Science Business Technology -
University of Phoenix
Skills
- Complex Problem-Resolution
- Collaborative Leadership
- Process Improvement
- Strategic Planning
- Critical Thinking
- Negotiation Skills
- Organizational Skills
- Conflict Resolution
- Cross- functional Team Leadership
- Presentations Skills
Timeline
Program Manager
Global Payments
2023.03 - Current
Project Manager
Global Payments / TSYS
2012.01 - 2023.03
Owner / Office Manager
Cherokee Strip Land Survey and Drafting LLC
2009.01 - 2011.01
Associate of Science Business Technology -
University of Phoenix
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