Callie Snell
West Jordan,UT
Summary
Experienced and dedicated professional with a robust background in property management and finance. Seeking a role that requires adeptness in making critical decisions and effectively addressing diverse customer service challenges within the property management sector. Demonstrated expertise in administrative functions and customer service, particularly in office management, financial administration, and tenant relations within the property management realm. Well-versed in collection procedures, violation handling, and eviction protocols specific to property management. Possess advanced proficiency in property management software such as Yardi and Entrata.
Overview
12
12
years of professional experience
Work History
Assistant Community Director
NXT Property Management
01.2022 - Current
- Orchestrated community events to boost service visibility and public engagement.
- Managed rent and utilities for 298-unit property, maintaining a low delinquency rate.
- Enhanced resident satisfaction by promptly addressing concerns.
- Oversaw budget allocation for social projects, optimizing resource efficiency.
- Designed and implemented staff training programs.
- Assisted Community Director with administrative tasks and market analysis.
- Managed invoice processing and submission to corporate.
- Conducted property checks and addressed violations.
- Cultivated partnerships with local businesses to offer exclusive resident discounts.
Assistant Community Director
Evergreene Management Group
01.2021 - 07.2021
- Managed Section 42 properties, ensuring compliance with LIHTC Program regulations.
- Developed and implemented staff training programs.
- Efficiently processed applications, ensuring compliance with fair housing regulations and Section 42 documentation.
- Coordinated with stakeholders to implement social initiatives.
- Evaluated property conditions and recommended improvements.
- Streamlined rent collection processes, reducing delinquencies.
- Successfully navigated challenges in a rougher area, addressing homelessness and preventing property damage.
Community Director
Evergreene Management Group
03.2015 - 12.2016
- Executed lawful evictions and conducted tenant background checks.
- Managed monthly financial reporting and ensured property compliance with rental laws.
- Developed and executed marketing strategies to attract tenants and maintain high occupancy rates.
- Conducted tenant interviews and supervised maintenance operations, including yard care.
- Oversaw walk-out inspections and meticulously documented lease-end conditions.
- Addressed tenant complaints promptly, ensuring resolution and satisfaction.
- Managed rent collection processes and scheduled appointments for potential tenants.
- Organized resident events and created newsletters to enhance tenant satisfaction and retention.
- Kept properties in compliance with local, state, and federal regulations.
Leasing Manager
AMC LLC Accounting Office
10.2011 - 03.2016
- Conducted tenant background checks and designed marketing strategies to fill vacancies.
- Conducted in-person tenant interviews and managed a Leasing team.
- Provided exceptional customer service, explaining lease agreements and responsibilities.
- Facilitated communication between residents and maintenance staff for timely repairs.
- Coached leasing agents and collaborated on setting monthly goals.
Education
Associates of Medical Specialties -
Stevens-Henager College
Salt Lake City, UT05.2012
High School Diploma -
Singapore American School
05.2006
Skills
- Exceptional multitasker
- Records management
- Complaint resolution
- Clear oral and written communication
- Customer satisfaction
- Leadership
- Positive attitude
- Problem solving
- Team Leader
- Partnership Building
- Revenue Growth
- Product upselling
Timeline
Assistant Community Director
NXT Property Management
01.2022 - Current
Assistant Community Director
Evergreene Management Group
01.2021 - 07.2021
Community Director
Evergreene Management Group
03.2015 - 12.2016
Leasing Manager
AMC LLC Accounting Office
10.2011 - 03.2016
Associates of Medical Specialties -
Stevens-Henager College
High School Diploma -
Singapore American School
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