Callie Stranieri
Holden ,MA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality, notably at The Barn Restaurant & Bar. Excelled in fostering customer loyalty and enhancing engagement through exceptional service and expert knowledge of liquor, beer, and wine. Demonstrated strong multitasking abilities and a robust work ethic, significantly contributing to workplace efficiency and customer satisfaction. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Also a Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
The Barn Restaurant & Bar
01.2023 - 10.2024
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Social Media Manager
Seven Saws Brewing Company
01.2022 - 06.2023
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Beertender/brewer
Seven Saws Brewing Company
03.2021 - 06.2023
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Increased bar revenue with upselling techniques and promotion of special events.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Served high customer volumes during special events, nights, and weekends.
Preschool Teacher Leader
Holden Hands LLC
03.2011 - 05.2021
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Served as a mentor to new teachers, providing guidance and support to improve teaching practices and classroom management strategies.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Coordinated special events or programs for the preschool community, strengthening bonds between students, families, and staff members.
- Developed strong relationships with parents through open communication, resulting in increased parent involvement and support.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Modeled positive behavior and communication skills for students.
Paraprofessional
Wachusett Regional School District
09.2018 - 03.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Helped teacher prepare instructional material and displays.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Server
The Mountain Barn Restaurant
01.2018 - 03.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Head Bartender
The Upper Deck Sports Bar
06.2016 - 10.2019
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server Trainer
Ice House Pub
11.2016 - 08.2018
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
High School Diploma -
Wachusett High School
Holden, MA06-2009
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Strong Work Ethic
- Cash Handling
- Hospitality service expertise
- Classroom Management
- Classroom Organization
- Child Development
Accomplishments
- won most "Google reviews" Award.
- Improved team productivity with morale-boosting incentives.
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- LEAD (Licensee Education on Alcohol and Drugs) - California Department of Alcoholic Beverage Control.
- CPR/AED Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.
- ServSafe Alcohol Certification - National Restaurant Association.
- Special Needs Assistant Training Certificate - Various accredited institutions and organizations.
- Early Childhood Education Certificate - Various State Departments of Education.
- Preschool Curriculum & Assessment Credential– Offered by professional development organizations focusing on curriculum development and assessment strategies.
Languages
English
Full Professional
Timeline
Bartender
The Barn Restaurant & Bar
01.2023 - 10.2024
Social Media Manager
Seven Saws Brewing Company
01.2022 - 06.2023
Beertender/brewer
Seven Saws Brewing Company
03.2021 - 06.2023
Paraprofessional
Wachusett Regional School District
09.2018 - 03.2020
Server
The Mountain Barn Restaurant
01.2018 - 03.2020
Server Trainer
Ice House Pub
11.2016 - 08.2018
Head Bartender
The Upper Deck Sports Bar
06.2016 - 10.2019
Preschool Teacher Leader
Holden Hands LLC
03.2011 - 05.2021
- First Aid Certification - American Red Cross or St John Ambulance.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- LEAD (Licensee Education on Alcohol and Drugs) - California Department of Alcoholic Beverage Control.
- CPR/AED Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.
- ServSafe Alcohol Certification - National Restaurant Association.
- Special Needs Assistant Training Certificate - Various accredited institutions and organizations.
- Early Childhood Education Certificate - Various State Departments of Education.
- Preschool Curriculum & Assessment Credential– Offered by professional development organizations focusing on curriculum development and assessment strategies.
High School Diploma -
Wachusett High School
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