Callie Stroud
Durango,CO
Summary
Dynamic business owner and former Lead Server at Fired Up Pizzeria, skilled in customer service and staff training. Proven ability to enhance client satisfaction through meticulous attention to detail and effective communication. Successfully managed a thriving cleaning business, demonstrating strong problem-solving and time management skills to exceed client expectations.
Overview
9
9
years of professional experience
Work History
Owner/Cleaner
Callie's Custom Cleaning LLC
01.2022 - Current
- I have had a passion for helping people, and found out cleaning was something I was great at with detail and hard work.
- I was able to start my own business and find amazing clients to help keep their homes, offices and rentals clean and a space where they feel happy coming into.
- I do cleans from basic cleans to move out cleans.
- I have had to teach myself on learning quotes, books and running a business.
Property Manager/House Keeper
11.2021 - Current
- Property manager and house keeper of a vacation rental property.
- I will help with the bookings and up-keep on the property.
- Do the cleanings every check out and make sure everything is clean, stocked and ready for the next guest.
Lead Server and Bartender
Fired Up Pizzeria
01.2021 - Current
- I'm a lead server and bartend.
- I train all of our new servers and got moved up to bartending with it.
- Serving here is fast paced environment and I have to be able to multi task while communicating and working with our customers and working as a team with the front of house and back of house employees.
Victim Advocate
Converse Hope Center
Glenrock, USA
04.2018 - 10.2021
- Company Overview: Glenrock Wy.
- I helped victims of current or former abuse/crime.
- I assisted even if law enforcement or the court system is/ was never involved.
- We worked with victims that were going through; Domestic violence, child abuse, elder abuse, sexual assault, child sexual assault, stalking, survivor of homicide, kidnapping, trafficking and etc.
- I helped with things such as: Getting the victim away from danger, victim statement, safety planning, emotional support, filling out protection orders, finding resources, finding housing, finding counseling, supervised visit/exchange and more.
- Glenrock Wy.
Server
The Strater Hotel
Durango, USA
04.2017 - 10.2019
- Company Overview: Durango, CO.
- In 2018, I was promoted to lead server and was in charge of dealing with customer complaints and issues as well as managing all of the servers in both restaurants.
- This taught me the importance of customer satisfaction, instilled confidence in myself and how to approach difficult situations.
- Being in a managerial position clearly defined how effective communication can strengthen relationships with both employees and customers.
- While being the leader for total sales it built relationships with the locals and visitors.
- But it showed me the that the most important part was communication with everyone around me.
- Durango, CO.
Inside Sales Rep
Builders First Source
09.2018 - 02.2019
- Company Overview: Nationwide company.
- My main responsibilities was customer service and front house sales.
- I was trained on their point of sale system, developed knowledge of all lumber carried in the yard and materials inside as well.
- I learned all uses for these materials and consulted with customers to direct them to the proper products and location.
- This job taught me better communication skills and time management.
- It has been a great opportunity to get to learn more of a sales position and a new industry.
- Nationwide company.
Education
Psychology emphasis - social work minor business
Pueblo Community College
Durango, CO01.2017
undeclared -
Fort Lewis College
Durango, CO01.2016
High school Diploma -
Pomona High School
Arvada, CO01.2015
Skills
- Business management
- Customer service
- Time management
- Booking management
- Staff training
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Quality management systems
- Verbal and written communication
- Budget development
References
- Erin Gervais, (970) 903-9084
- Dana Nilsen, (720) 284-9739
- Ann Demers, (303) 601-0309
- Jean Tobin, (720) 218-5743
Timeline
Owner/Cleaner
Callie's Custom Cleaning LLC
01.2022 - Current
Property Manager/House Keeper
11.2021 - Current
Lead Server and Bartender
Fired Up Pizzeria
01.2021 - Current
Inside Sales Rep
Builders First Source
09.2018 - 02.2019
Victim Advocate
Converse Hope Center
04.2018 - 10.2021
Server
The Strater Hotel
04.2017 - 10.2019
Psychology emphasis - social work minor business
Pueblo Community College
undeclared -
Fort Lewis College
High school Diploma -
Pomona High School