Hi, I’m
Callie Sutcliffe
Wiggins,CO
Summary
Customer Manager offering a three-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with a five-year history of superior performance in remote environments. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
years of professional experience
1
Certification
Work History
Author Callie Sutcliffe
Self-Published Author
10.2017 - Current
Job overview
- Independently published three novels on Amazon
- Expertly network with other authors, contractors, and editors on regular basis
- Proficient experience with SEO, Google Analytics, Meta ads, AdWords, and Amazon AMS ads, increasing traffic and sales by 5-20% monthly.
- Advanced editing, publishing, and content creation skills.
- Built loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
- Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
- Conducted extensive research to enrich authenticity and depth of written works, providing more immersive experience for readers.
- Achieved positive work-life balance by setting realistic goals, managing time efficiently, and maintaining healthy lifestyle.
- Increased reader engagement by utilizing various formats such as novels, short stories, essays, articles, blogs or scripts.
- Managed competing deadlines with efficiency.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
The Write Practice - An online writing platform and resource
Customer Experience Manager, Partner Outreach Manager, Email Specialist, Payment Reconciliation Specialist
07.2019 - 10.2022
Job overview
- Increased customer retention by 15% after developing virtual calls option through Calendly and Google calendar for new and existing members.
- Assisted in onboarding automations for new members, increasing retention and customer satisfaction
- Experienced in copywriting, article writing, blog posts, and editing
- Assisted with development of technical documentation for their new writing platform during beta stages and managed customer feedback and reporting all reports to team and developers
- Worked with team, development team, and customers to fix bugs, glitches in system, and provide technical support to customers on regular basis
- Expertly managed many project documentation through Google Drive (spreadsheets and Google docs)
- Streamlined backend of customer accounts in WordPress to ensure each account (thousands) were receiving proper access, membership levels, and effective communication
- Co-hosted customer webinars featuring online courses and product launches
- Attended product and course launch webinars and virtual writing retreats as Technical Product Expert
- Managed partner and affiliate webinars on Zoom, including preparing copy for partners, efficiently communicated with teams, and coordinated schedules to improve efficiency
- Managed and created system through AirTable and SamCart to decrease delinquent accounts and improve monthly and annual revenue and reduce costs by creating internal systems and not using outside contractors
- Oversaw overhaul of Helpdesk, updating knowledge base articles and assisted in creation and implementation of Terms and Conditions page for The Write Practice site
- Managed Shopify and SamCart (eCommerce) customer accounts
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Cultivated supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Education
Texas Woman's UniversityDenton, TX
Bachelor's degree from Elementary Education and Teaching
12.2010
University Overview
- Studied Education and Business
- EC-6 Generalist Certification (May 2012)
- Member of the National Society of Leadership and Success and Dean's Honor List.
Skills
- Customer Experience and Onboarding experience
- Product Launch Management and Technical Support Experience
- Strong Communication Skills
- Email Marketing and Management
- Social Media Promotion and Management and SEO
- Time Management Skills
- Expertise in Cloud programs, E-Commerce software, Office software programs
- Experienced with webinars, virtual retreats, and project management
Personal Information
Title: Author Callie Sutcliffe
Certification
- Certified in Project Management, Coursera - 2023-2024
Timeline
Customer Experience Manager, Partner Outreach Manager, Email Specialist, Payment Reconciliation Specialist
The Write Practice - An online writing platform and resource
07.2019 - 10.2022
Self-Published Author
Author Callie Sutcliffe
10.2017 - Current
Texas Woman's University
Bachelor's degree from Elementary Education and Teaching
- Certified in Project Management, Coursera - 2023-2024
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