Callie Swingen
Killeen,Texas
Summary
Accomplished Senior Pharmacy Technician with a proven track record at Walgreens, enhancing team efficiency and patient care through expert medication dispensing and empathetic patient interactions. Skilled in pharmaceutical calculations and HIPAA compliance, I significantly reduced prescription wait times and streamlined inventory management, demonstrating a strong commitment to accuracy and service quality. Along with helping with provide immunizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
Temple, TX
01.2024 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
CVS Pharmacy
Columbus, GA
09.2021 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Office Manager
Kirkland Lawn Service
Columbus, GA
06.2011 - 03.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Pharmaceutical Calculations
- HIPAA Compliance
- Immunization Administration
- Medication Reconciliation
- Medication Dispensing
- Insurance Verification
- Drug Inventory Control
Certification
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- First Aid/CPR/AED Instructor Certification – Red Cross.
Timeline
Senior Pharmacy Technician
Walgreens
01.2024 - Current
Pharmacy Technician
CVS Pharmacy
09.2021 - 05.2023
Office Manager
Kirkland Lawn Service
06.2011 - 03.2021
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- First Aid/CPR/AED Instructor Certification – Red Cross.