Callie Tidrow
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Weight No More Physicians Network
11.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Baseball Scorekeeper
Western Little League
03.2022 - 05.2024
- Set up, checked and broke down equipment for each baseball game.
- Promoted a positive atmosphere at sporting events by maintaining professional conduct while interacting with participants and spectators.
- Documented game actions to accurately update league, player and team statistics.
- Reduced errors in scoring records through meticulous attention to detail when documenting game statistics.
- Facilitated seamless transitions between games by preparing all necessary materials and equipment for scorekeeping prior to each event.
Machine Operator and Grounds Supervisor
Beyond Heaven Outdoors
05.2022 - 09.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
- Maintained routine landscaping schedules to boost lawn health.
Education
Southcrest Christian School
Lubbock, TX05.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- Microsoft Office Suite
- Team Development
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Invisa-RED Training
- Styku Scan Technology
- Licensed Telehandler Operator
- Licensed Forklift Operator
- Licensed Skytrack Operator
- Certified Microsoft
Timeline
Customer Service Representative
Weight No More Physicians Network
11.2023 - 06.2024
Machine Operator and Grounds Supervisor
Beyond Heaven Outdoors
05.2022 - 09.2023
Baseball Scorekeeper
Western Little League
03.2022 - 05.2024
Southcrest Christian School
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