Summary
Overview
Work History
Education
Skills
Timeline
Generic

Callie Walker

Rockport

Summary

Detail-oriented Patient Service Representative skilled in electronic health records and appointment scheduling. Committed to enhancing patient experiences while ensuring HIPAA compliance and effective team collaboration.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Avestee Women's Imaging/Solis Mammography
Boerne
02.2023 - Current
  • Greeted patients warmly and efficiently to create a welcoming environment.
  • Scheduled appointments using the electronic health record system for optimal patient flow.
  • Managed incoming calls, directing inquiries to appropriate departments as needed.
  • Educated patients on imaging procedures and answered questions regarding services offered.
  • Collaborated with medical staff to ensure seamless patient care and communication.
  • Maintained accurate patient records and updated information in the system promptly.
  • Handled billing inquiries, explaining charges and payment options to patients clearly.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Obtained proper authorization and identification to release confidential medical records.
  • Assisted with the completion of medical forms and records.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Utilized technology and specialized software to maximize productivity.
  • Maintained accurate records of services provided during each visit or procedure.
  • Ensured that all necessary documentation is completed prior to discharge of patient.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Education

Associate of Arts -

San Jacinto College Houston,TX
Houston, TX
05-2003

Skills

  • Electronic health records
  • Appointment scheduling
  • Billing procedures
  • HIPAA compliance
  • Medical terminology
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Verbal and written communication
  • Patient intake
  • Appointment reminders
  • Interpreting physician orders
  • Check-in coordination
  • Patient greeting
  • Patient confidentiality
  • Customer service
  • Payment collection
  • Reception management
  • Scheduling appointments
  • Front desk supervision
  • Scheduling diagnostic procedures
  • Patient registration
  • Payment processing
  • Strong empathy

Timeline

Patient Service Representative

Avestee Women's Imaging/Solis Mammography
02.2023 - Current

Associate of Arts -

San Jacinto College Houston,TX

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