Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Callie Williams

Sheridan,US

Summary

Dynamic District Sales Manager with a proven track record at Glazers, driving sales growth through strategic planning and team development. Expert in customer service management and loss prevention, successfully enhancing market presence and uncovering new business opportunities. Recognized for exceptional communication skills and fostering a high-performance sales culture.

Overview

12
12
years of professional experience

Work History

District Sales Manager

Glazers
North Little Rock, AR
03.2025 - Current
  • Drove sales team to exceed regional targets and strengthen market presence.
  • Formulated strategic sales plans to foster growth in competitive markets.
  • Coordinated training programs to improve team skills and deepen product knowledge.
  • Analyzed market trends to uncover new business opportunities and customer needs.

Store Manager

Kroger
11.2021 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager

Walmart
08.2013 - 11.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

High School Diploma -

Sheridan High School
Sheridan, AR
05-2014

Skills

  • Customer Service Management
  • Talent Recruitment
  • Competitor Monitoring
  • POS Systems
  • Operations Management
  • Employee Training
  • Shift Scheduling
  • Retail Inventory Management
  • Store Merchandising
  • Loss Prevention
  • Supply Ordering
  • Team Development
  • Customer Service
  • Outstanding Communication Skills
  • Recruiting and Hiring
  • Policies and Procedures
  • Cash Management
  • Store Displays
  • Training and Mentoring
  • Multitasking and Organization
  • Team Leadership and Coaching
  • Loss Prevention Procedures
  • Process Improvements
  • Team Leadership
  • Store Opening and Closing
  • Flexible Schedule
  • Team Building and Leadership
  • Performance Reviews
  • Delegating Work
  • Vendor Management
  • Operations
  • Strategic Thinker
  • Market analysis
  • Sales strategy
  • Team training

Accomplishments

  • Recruited 22 successful new managers within one year. 6 with becoming their own store managers now.
  • Managed a store that exceeded company expectations in every category during the 2 quarters.

Timeline

District Sales Manager

Glazers
03.2025 - Current

Store Manager

Kroger
11.2021 - Current

Assistant Store Manager

Walmart
08.2013 - 11.2021

High School Diploma -

Sheridan High School

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