Callie Wise
Poteau,OK
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager
McClain's Surveying
Poteau, OK
02.2024 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Clinic Owner
Total Health Solutions
Poteau, OK
04.2016 - 06.2023
- Ensured that all patients received appropriate physical examinations, laboratory tests, and treatment plans.
- Collaborated with other health professionals to coordinate multidisciplinary patient care services.
- Implemented strategies designed to improve overall efficiency within the clinic environment.
- Developed and implemented clinical protocols to ensure compliance with medical regulations.
- Assessed staffing needs based on demand for services and patient volume growth projections.
- Analyzed data from billing systems to identify trends in reimbursement rates and payment delays.
- Maintained accurate records of patient visits, diagnoses, treatments, and outcomes.
- Directed daily operational activities including scheduling appointments, ordering supplies, maintaining budget goals.
- Monitored inventory levels for medications, supplies and equipment in order to maintain adequate stock levels at all times.
- Supervised the recruitment of qualified healthcare professionals for the clinic.
- Established policies relating to safety protocols, infection control measures, customer service standards and employee relations.
- Resolved conflicts between employees or customers through effective problem-solving techniques.
- Conducted staff meetings to discuss new treatments, procedures and patient care standards.
- Reviewed financial statements periodically to ensure fiscal responsibility within the clinic.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
LPN Field Nurse
Tall Grass Hospice
Sallisaw , OK
03.2012 - 12.2015
- Monitored vital signs such as temperature, pulse rate, blood pressure, respiration rate, oxygen saturation levels.
- Maintained accurate documentation of patient records using electronic medical record systems.
- Provided counseling services regarding chronic diseases such as diabetes or hypertension to help patients manage their condition more effectively.
- Assessed and evaluated patient needs, developed and implemented nursing care plans, and monitored progress.
- Performed physical examinations to assess the health of patients in the field setting.
- Coordinated referrals between primary care providers and specialists when needed.
- Instructed patients on health maintenance, disease prevention, medications and treatment regimens.
- Controlled infection through proper hand hygiene practices before and after contact with a patient.
- Identified potential risk factors for acute illness or injury in the field setting and provided appropriate interventions.
- Educated families about home healthcare techniques that can be used to manage a variety of illnesses or injuries.
- Advised patients on dietary requirements and lifestyle changes to improve their overall health status.
- Performed comprehensive patient assessments, recording and monitoring vital signs and collecting specimens and interpreting lab results.
- Delivered quality direct and indirect patient care to meet psychosocial, physical and general care goals, assisting patients with activities of daily living and encouraging independence.
- Administered medications in accordance with physician's orders and care plan directives.
- Advocated for patients, ensuring needs were met in accordance with personal beliefs and preferences.
- Collaborated with healthcare professionals to formulate individualized plans of care and adapt plans to patients' changing needs, defining treatment type, duration and dosage.
- Maintained accurate patient charts and documented vitals, medical histories, medications and changes in health, including reactions to medications and treatment.
- Notified physicians and other personnel of changes in patients' conditions.
- Delivered high-quality direct and indirect nursing care to patients.
Education
Health Education
Kiamichi Technology Center - Poteau
Poteau, OK01-2011
Skills
- Office Management
- Customer Service
- Administrative Support
- Organizational Skills
- Scheduling
- Workflow Optimization
- Clerical Support
- Facility Management
Timeline
Office Manager
McClain's Surveying
02.2024 - Current
Clinic Owner
Total Health Solutions
04.2016 - 06.2023
LPN Field Nurse
Tall Grass Hospice
03.2012 - 12.2015
Health Education
Kiamichi Technology Center - Poteau
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