Callie Withers
St. Louis,MO
Summary
Dynamic leader with a strong track record in managing teams and executing projects effectively. Skilled in analyzing products and processes to enhance efficiency and quality. Accomplished General Manager with a focus on strategic initiatives that boost profitability and sales. Notable for excellence in operations and customer service, with a proven ability to train and develop high-performing teams in competitive markets.
Overview
20
20
years of professional experience
Work History
General Manager
Heritage Inn and Suites
04.2025 - Current
- I am responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.
- I provide leadership, training, direction and support to hotel employees and try to maintain a high-quality product.
- I am involved in developing and managing the hotel's revenue and expenses.
- I also assist with implementing cost-saving measures.
- I oversee all aspects of staff management and staff within the hotel, ensuring that the workforce is productive, motivated, and well-trained.
Assistant General Manager
Drury Hotels
07.2022 - 04.2025
- As Assistant General Manager with Drury Hotels, I worked closely with and assisted the General Manager in their day-to-day operations.
- I delegated, assigned duties, observed performance.
- I also assisted with training employees, to ensure adherence to hotel policies.
- I monitored the guests’ feedback on Trip advisor, OTA’s, and the hotels’ guest survey system.
- I assisted the General Manager in resolving guest complaints within our guest recovery process.
- I participated in selecting and assisting in the selection of hotel staff and also processed all new hire paperwork.
- I oversaw employee performance and conducted personnel actions such as disciplinary actions and terminations.
- As an AGM I maintained accurate records including cash flows sheet, AR Ageing reports, Direct billing etc.
- I worked with and assisted the General Manager during morning meetings or conducted the morning meetings in the absence of the General Manager.
Property Manager
EZ-Storage
St. Louis, MO
08.2020 - 07.2022
- As Facility Manager I was responsible for collecting rent and other property fees from tenants and retail tenants.
- I gathered information to complete monthly and weekly reports that summarized the property’s financial status, occupancy, and leasing totals.
- I ensured that each unit was inspected, cleaned, and repaired as needed.
- I arranged contracts for maintenance, trash removal, landscaping, and other ongoing services and managed disputes with these service providers when appropriate.
- When it was necessary, I investigated and resolved property complaints and rental violations, as well as maintained accurate records for each customer including lease, addendums, and correspondence.
- I was able to communicate with customers and potential customers in a professional manner.
- I kept foreclosure documentation guidelines accurate, following company foreclosure checklists and set guidelines, which are designated for business use only.
- I was proficient at the using the company PMS, Site Link and Store Logix.
- I also had to make collection calls and send reminder notices per company standards.
General Manager (GM)
Red Roof Inn
St. Louis, MO
03.2014 - 08.2020
- As General Manager I monitored the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
- I have initiated action plans as needed, which helped to develop accurate and aggressive long and short-range financial objectives consistent with the Company's goals.
- To ensure that the product and service quality standards were met.
- I abided by our preventive maintenance programs to protect the physical assets of the hotel and the guests’ experience.
- While in this position I was able to turn around our guest services scores and increase our yearly revenue as well as maintain our relationships with our yearly groups and businesses.
- Human resources were a must in my position I made sure programs were in place for employee motivation, training, as well as development.
- While in this position, I completed a yearly Sales and Marketing plan, as well as financial reports for Regional Management.
- I can clearly explain trends, variances, and revenue.
Executive Director of Housekeeping
Truman Hotel
07.2011 - 02.2014
- I managed the housekeeping department of the hotel which consists of; laundry, parlor and three shifts of room attendants.
- The Housekeeping department at Truman Hotel, was a, 24-hr management position; I was always on call at all hours of the day.
- I supervised a staff of 30+ which involved direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, performance appraisal, developing policies and developing procedures to ensure an effective working environment.
- While being the manager of this department I was able to raise employee morale tremendously and also managed to decrease employee turnover.
- I have also implemented new training techniques and ways to keep things organized.
- I performed regular inspections of public areas and rooms for sanitation, order, safety, and proper performance of assigned duties.
- I did all the ordering and scheduling for the department while staying intact with a set yearly budget.
Reservations and Assistant Front Desk Manager
Truman Hotel
03.2009 - 07.2011
- Provided guidance to all customers and ensured, the delivery of quality customer service.
- Reviewed and resolved disputed accounts and housekeeping discrepancies.
- Examined house accounts and daily arrivals and took appropriate action to solve potential problems with rooms.
- Managed all (231) rooms in the hotel, and the reservations that were made daily, and I assigned each person a room according to their requests.
- Helped train and develop a 24hr front desk staff and a first, second, third shift, crew of shuttle drivers.
- I also made group sales, for different events or groups that came in throughout the year.
- I have been recognized by the different organizations for my good attention to detail, and organizational skills when it comes to the customers’ needs.
- I was hired into the position as only Reservationist, but I worked my way up to get promoted to manager.
Front Desk Clerk
Truman Hotel
09.2008 - 03.2009
- Assisted guests with common services and answered any frequent questions.
- Ensured that all wake up calls were managed on time and appropriately.
- Posted charges of room, food and beverage, phone, computed guest bills using online system.
- I collected payments following all cash handling rules.
- While ensuring that I was always attentive to the guests’, I operated a multi phone line switchboard.
- I made reservations and assisted the guests with any services they may have needed.
Assistant Manager
Sun Loan and Tax Service
Jefferson City, MO
06.2007 - 04.2008
- Played a key role in the store, I answered customer questions regarding problems with their accounts.
- I also advised customers of necessary actions and strategies for debt repayment.
- Customers would also have to be located and notified of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- I also made loan decisions, by reading the customers’ current credit report and checking their current credit score.
- I did some calculating of the office goals, also did some marketing around the area with different businesses.
- I achieved a raise within the first 90 days.
- I was also able to increase my lending approval by 70%.
- During the time that I was employed there, I helped the store reach some goals for the store hadn’t been met in the last four years.
Assistant Manager
BP/Amoco
06.2005 - 06.2007
- I assisted in the recruiting of positive individuals with excellent customer service.
- To help maintain a quality brand image, I encouraged and challenged cashiers to selling competitions to increase employee morale.
- I ensured all merchandise was stocked, priced correctly, and displayed in a safe manner.
- Monitored daily retail gasoline competitors and sent the prices to the corporate office in a timely manner.
- I also monitored cash over/short, calculated inventory shrinkage, and conducted store meetings as needed with employees.
- I communicated and performed all price changes to request, mark downs / ups as requested by the Operations Manager.
Front Desk Clerk
Quality Inn
JC, MO
07.2005 - 03.2007
- I interacted effectively with guests and to resolve any issues, and I also assisted customers checking in and out at the counter.
- I made sure all reservations were accurate and trained for secret shopper calls.
- I processed payments and followed proper cash handling procedures.
- This was a full-service hotel, so I was able to train in the restaurant and bar.
- I picked up shifts to help when needed.
Education
Bachelor’s - Marketing
Lincoln University
Jefferson City, MO01.2005
Area Vo-tech - Education
01.1999
Cape Central High School -
01.1999
Skills
- Revenue management
- Financial analysis
- Cost control
- Staff management
- Guest satisfaction
- Policy development
Timeline
General Manager
Heritage Inn and Suites
04.2025 - Current
Assistant General Manager
Drury Hotels
07.2022 - 04.2025
Property Manager
EZ-Storage
08.2020 - 07.2022
General Manager (GM)
Red Roof Inn
03.2014 - 08.2020
Executive Director of Housekeeping
Truman Hotel
07.2011 - 02.2014
Reservations and Assistant Front Desk Manager
Truman Hotel
03.2009 - 07.2011
Front Desk Clerk
Truman Hotel
09.2008 - 03.2009
Assistant Manager
Sun Loan and Tax Service
06.2007 - 04.2008
Front Desk Clerk
Quality Inn
07.2005 - 03.2007
Assistant Manager
BP/Amoco
06.2005 - 06.2007
Bachelor’s - Marketing
Lincoln University
Area Vo-tech - Education
Cape Central High School -
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