Callie Wright
Knightdale,NC
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant/Appointment Scheduler
Wake Internal Medicine Consultants Inc.
Raleigh , NC
10.2021 - 06.2024
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Scheduled appointments for patients via phone and in person.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Inputted patient data into the electronic health record system.
DME Patient Care Specialist
Kights Medical Corp
Raleigh , NC
02.2020 - 02.2021
- Assisted patients with completing registration forms and insurance paperwork.
- Maintained accurate patient records in the Electronic Health Records system.
- Instructed patients on how to use medical equipment such as wheelchairs or crutches.
- Ordered medical supplies when needed and monitored inventory levels.
- Inbound and Outbound Phone Calls.
- Inpatient Appointments, Equipment Returns.
- Receiving New Incoming Referrals via Fax.
- Scanning Medical Documents
- Creating New Charts/Accounts for all NEW Patients
- Basic Data Entry (demographics, insurance verification, height, weight)
- Basic medical billing
- Trained/ Obtained DME Works Software
- MyAbility Insurance Portal
- Basic computer skills
- Personal Desk/ Work Area
- Excellent Customer Service Skill
Assistant Manager
SUBWAY®Restaurants
Raleigh , NC
11.2016 - 11.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Store Key Holder
- Alarm Code Access
- Opening/Closing Duties
- Preparation of Meats, Veggies daily
- Basic Baking of Breads, Cookies Daily
- Cashier
- Basic Cleaning Duties
- Answer Store Phone
- Customer Ready with a Smile
Certified Nursing Assistant
Brooksdale Senior Living
Greensboro, NC
04.2012 - 04.2014
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to family members regarding end-of-life decisions.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
Education
High School Diploma -
Northeast Guilford High School
Mcleansville, NC06-2011
Skills
- Medical Records Maintenance
- Problem-Solving
- Records Management
- HIPAA Compliance
- Workload Management
- ICD-10 Coding
- Multitasking and Organization
- Insurance Verification
- Phone and Email Etiquette
- Appointment Scheduling
- Computer Skills
- Attention to Detail
- OSHA Compliance
- EMR Software
- Positive Attitude
- Understanding of medical terminology
- Flexible Schedule
Timeline
Medical Office Assistant/Appointment Scheduler
Wake Internal Medicine Consultants Inc.
10.2021 - 06.2024
DME Patient Care Specialist
Kights Medical Corp
02.2020 - 02.2021
Assistant Manager
SUBWAY®Restaurants
11.2016 - 11.2020
Certified Nursing Assistant
Brooksdale Senior Living
04.2012 - 04.2014
High School Diploma -
Northeast Guilford High School
Similar Profiles
Casey ComellaCasey Comella
Accounting Associate at Indiana Internal Medicine ConsultantsAccounting Associate at Indiana Internal Medicine Consultants
Winston NaraWinston Nara
Physician at Indiana Internal Medicine ConsultantsPhysician at Indiana Internal Medicine Consultants
Laura ReynoldsLaura Reynolds
Medical Assistant at Aspen Internal Medicine ConsultantsMedical Assistant at Aspen Internal Medicine Consultants