Callie Zomphier
Fontana,CA
Summary
Persistent Child Support Officer looking to tackle new responsibilities and build upon skills. A positive attitude with strong analytical skills to assist child support attorneys in preparing cases for winning child support. Familiarity with the functions of family court and the legal process.
Overview
5
5
years of professional experience
Work History
Child Support Assistant
County Of San Bernardino
10.2019 - Current
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Used CSE and DCSS Databases to manage and update electronic case files.
- Explained policies, procedures and instructions to parents.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Calculated child support obligations and debts.
- Provided genetic testing to determine paternity needs.
Data Entry Specialist
Office Of Emergency Services
06.2020 - 11.2020
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed completed work for compliance with regulations.
- Verified accuracy of data before transcribing.
- Supported multiple departments with special projects.
- Sorted documents and maintained organized filing process.
Team Lead
Jamba Juice
01.2019 - 10.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
Administrative Assistant
Chaffey College: Turning Point Prison Education.
01.2019 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created PowerPoint presentations for business development purposes.
Education
Associate of Arts - Communication Studies
Chaffey College
Rancho Cucamonga, CA05.2019
Associate of Science - Criminal Justice
Chaffey College
Rancho Cucamonga, CA05.2019
Skills
- Behavioral Management Planning
- Case Support
- Genetic Testing
- Service Requests
- Case Documentation
- Scheduling Tests
- Explaining Policies
- Child Support Orders
- Collection Calls
- Payment Arrangements
- Locating Individuals
- Support Services
- Active Learning
- Safety Protocols
- Administrative Support
- Client Relationships
- Crisis Communications
- Information Documentation
- Microsoft Word
- Staff Meetings
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
- Data Entry
Timeline
Data Entry Specialist
Office Of Emergency Services
06.2020 - 11.2020
Child Support Assistant
County Of San Bernardino
10.2019 - Current
Team Lead
Jamba Juice
01.2019 - 10.2019
Administrative Assistant
Chaffey College: Turning Point Prison Education.
01.2019 - 05.2019
Associate of Arts - Communication Studies
Chaffey College
Associate of Science - Criminal Justice
Chaffey College
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