Callie A. Ganus
Pensacola
Summary
Dynamic professional with a proven track record, excelling in customer service and financial transactions. Demonstrated ability to enhance member experiences through expert navigation of banking software and effective communication. Skilled in organization and back-end data entry, significantly improving operational efficiency. Hard-working and passionate about being an asset to the company.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Contractor for NFCU Through Tential
01.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless member experience.
- Answered inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated members on use of banking website and mobile apps.
- Processed applications for new accounts.
- Provided exceptional member service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling member inquiries.
Trim Carpenter
Interior Modeling LLC
04.2021 - 01.2024
- Maintained high levels of customer satisfaction through diligent scheduling and coordination.
- Maintained complete records of customer interactions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
Assistant Store Manager
GPS Hospitality
02.2021 - 01.2022
- Maximize a positive customer and employee experience
- Manage employees, including; scheduling, allocation of daily tasks and payrolls.
- Handled inbound calls, recording detailed messages and answering inquiries regarding current offers and company promotions.
- Utilized company interface to enter data, employee information, document deliveries and labor.
- Collaborate with General Manager and other colleagues to ensure smooth operation.
Shift Manager
GPS Hospitality
08.2020 - 02.2021
- Supervise busy shifts over numerous employees.
- Train every employee on company regulations.
- Cross-train employees to overcome potential workflow issues.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Entered applications and followed up with appropriate personnel for missing information.
- Accomplished various tasks within established timeframes.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Server, Hostess, Training Lead
Cheddars Scratch Kitchen
04.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Worked with POS system to place orders and manage bills
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in the training of new hires on job specific roles, company rules and regulation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Milton High School
Milton, FL05.2019
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Organization
- Back-end data entry
- Escalation Handling
- Call center experience
- Product Knowledge
- Verbal and written communication
Timeline
Member Service Representative
Contractor for NFCU Through Tential
01.2024 - Current
Trim Carpenter
Interior Modeling LLC
04.2021 - 01.2024
Assistant Store Manager
GPS Hospitality
02.2021 - 01.2022
Shift Manager
GPS Hospitality
08.2020 - 02.2021
Server, Hostess, Training Lead
Cheddars Scratch Kitchen
04.2019 - 10.2020
High School Diploma -
Milton High School