Callie Ann Alex
Bulverde,TX
Summary
Results-driven HR and Operations Coordinator with 8+ years of progressive experience in benefits administration, personnel management, and cross-functional collaboration across military and civilian sectors. Adept in employee engagement, compliance, training coordination, and vendor oversight. Proven ability to support benefit program implementation, improve operational efficiency, and ensure alignment with Total Rewards strategies. Trusted leader with strong communication skills, regulatory knowledge, and a commitment to service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Coordinator/ Operations Specialist
United States Army (Active Duty)
JBSA- Fort Sam Houston, TX
03.2022 - Current
- Administer HR functions for personnel including onboarding, training, leave tracking, and benefit enrollment support.
- Ensure compliance with federal regulations and DoD benefit policies including TRICARE, TSP, and leave entitlements.
- Partner with leadership to assess program effectiveness and support readiness and morale initiatives.
- Analyze personnel data to identify benefit trends and present recommendations for improvement.
- Coordinate with third-party providers and ensure alignment with military HR systems and SOPs.
- Supported communication rollouts related to leave updates, open enrollment, and benefit eligibility changes.
Civil Affairs Specialist
US Army Reserve
Multiple, Multiple
02.2014 - Current
- Plan and implement civil-military operations with an emphasis on community engagement and organizational collaboration.
- Facilitate benefit briefings for reservists and families, ensuring access to support programs and compliance guidance.
- Deliver training and communication strategies tailored to diverse populations and field environments
- Advise senior leadership on research and courses of action, such as effects of different approaches, cultural practices, discovery efforts, and work with outside organizations.
- Develop public relations strategies to influence public opinion and promote ideas, products, or services.
- Document operational procedures, risk assessments, and performance metrics for continuous improvement.
Bank Customer Service Representative
USAA Federal Savings Bank
San Antonio, TX
02.2020 - 10.2023
- Resolved complex customer inquiries and supported service improvement initiatives in a Fortune 500 financial institution.
- Delivered compliant solutions in a financial services setting, maintaining up-to-date knowledge of industry policies.
- Collaborated with operations and benefits support teams to ensure efficient process execution.
- Tracked data to help identify process inefficiencies and escalated systemic issues to management.
- Collaborated with team members to enhance customer service workflows.
Department Manager
Walmart
Hallettsville, TX
08.2018 - 10.2019
- Collaborated with cross-functional teams to align departmental goals.
- Supervised staff scheduling, onboarding, and development of department employees.
- Maintained accurate payroll and benefits documentation in alignment with corporate HR systems.
- Ensured OSHA compliance and contributed to employee satisfaction through consistent feedback and communication.
Education
Bachelor of Science - Business Administration
Indiana University, Purdue University Indianapolis
Indianapolis, IN01-2018
Skills
- Employee Benefits Administration (Health & Welfare, Retirement)
- Vendor & Contract Management
- Compliance (HIPAA, ERISA, FMLA, COBRA, ACA)
- Onboarding & Training Coordination
- Cross-Functional Team Collaboration
- Data Analysis & Report Preparation
- Strategic Communications
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Process Improvement & Risk Mitigation
Accomplishments
- Army Commendation Medal
- Army Certificate of Achievement
- National Defense Service Medal
- Global War on Terrorism Expedtionary Medal w/ Arrowhead Device
Certification
- OPSEC (Operation Security) Practitioner Course LVL 3 (2025)
- OPSEC (Operation Security) Practitioner Course LVL 2 (2024)
- Security Management Course (2022)
Affiliations
- Experienced in Benefits Communications & Change Management
- Advocate for Inclusive Practices & Veteran Support Programs
- Personal Interests: Hiking, Gardening, Horseback Riding, Travel, Kayaking
References
References available upon request.
Timeline
HR Coordinator/ Operations Specialist
United States Army (Active Duty)
03.2022 - Current
Bank Customer Service Representative
USAA Federal Savings Bank
02.2020 - 10.2023
Department Manager
Walmart
08.2018 - 10.2019
Civil Affairs Specialist
US Army Reserve
02.2014 - Current
Bachelor of Science - Business Administration
Indiana University, Purdue University Indianapolis
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