Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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CALLIEANNE LIPPS

CALLIEANNE LIPPS

Vinton

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Stay at Home Mom /Family Caregiver

None
09.2021 - Current
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to child wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities.
  • Coordinated healthcare appointments, ensuring timely access to necessary medical services.
  • Assisted child with physical therapy exercises and occupational therapy exercises, promoting improved mobility and overall health outcomes.
  • Ensured safety and comfort for child through meticulous attention to detail in developmental activities, hygiene assistance, and mobility support.
  • Supported child nutrition by preparing healthy meals based on sensory restrictions and preferences.
  • Provided emotional support to child by offering compassionate guidance on techniques and coping strategies.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of child by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and child-focused care to cultivate well-being.
  • Maintained entire family's schedule and organized events.
  • Scheduled daily and weekly care hours for child.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Established daily routines to provide structure and predictability for children under care.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Read stories, sang songs and facilitated creative play.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Documented child's growth and development.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Stay at Home Mom /Child Caregiver

None
07.2014 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Assisted with homework completion, reinforcing subject matter comprehension and academic success.
  • Established daily routines to provide structure and predictability for children under care.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
  • Improved communication skills by engaging children in age-appropriate conversations and active listening.
  • Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Documented child's growth and development.
  • Handled daily administrative tasks efficiently to minimize time away from child.

Personal Shopper

Walmart
05.2021 - 07.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Recommended alternative products or options when specific items were out of stock or unavailable.

Exterior Sales Coordinator

Lowe's
11.2019 - 04.2020
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Coordinated product demonstrations to showcase key features for sales prospects.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.

Customer Service Representative

LogistiCare
02.2018 - 06.2018
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Level 4 Operator

TeleMed
01.2017 - 01.2018
  • Provided excellent service and knowledge to each customer to established client associations.
  • Implemented empathy to harsh situations and discovered resolutions.
  • Communicated with customers of all backgrounds and exerted language barriers.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Facilitated smooth communication between patients and medical staff for seamless coordination of care.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.

Team Lead / Trainer / Cashier

Burger King
09.2012 - 11.2013
  • Completed advanced daily work to ensure all responsibilities were completed.
  • Trained new employees to encourage knowledge of work environment.
  • Maintained swift service to customers, resulted in achieving fantastic reviews.
  • Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
  • Facilitated open lines of communication between trainers/trainees by regularly holding focus groups which lead to improved learning experience.
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Increased sales of promotional items by informing customers about current offers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Shift Leader / Server / Cook

Huddle House
09.2011 - 11.2013
  • Mastered excellent communication skills to excel customer satisfaction.
  • Promoted new products to grasp customer's attention, resulted in increased business profit.
  • Practiced problem-solving methods to evade erratic conflicts, which lead to conciliation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Customer Service Representative

Sykes
04.2013 - 10.2013
  • Provided excellent service to customers to maintain relations and offered suitable referrals.
  • Proficiently managed to assist customers on the phone while operating the computer system.
  • Encouraged new products to benefit the customer, resulted in increased customer associations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Associate of Arts - Creative Writing

Liberty University
Lynchburg, VA
07-2026

Associate of Arts - Business Administration

American InterContinental University
Schaumburg, IL
07-2018

Advanced High School Diploma -

Powell Valley High School
06.2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Microsoft Word, Excel, and PowerPoint
  • Client relations
  • Professional telephone demeanor
  • Scheduling
  • Administrative support
  • Service standard compliance
  • Report preparation
  • Advanced organizational and multitasking abilities
  • Customer satisfaction measurement

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Stay at Home Mom /Family Caregiver

None
09.2021 - Current

Personal Shopper

Walmart
05.2021 - 07.2021

Exterior Sales Coordinator

Lowe's
11.2019 - 04.2020

Customer Service Representative

LogistiCare
02.2018 - 06.2018

Level 4 Operator

TeleMed
01.2017 - 01.2018

Stay at Home Mom /Child Caregiver

None
07.2014 - Current

Customer Service Representative

Sykes
04.2013 - 10.2013

Team Lead / Trainer / Cashier

Burger King
09.2012 - 11.2013

Shift Leader / Server / Cook

Huddle House
09.2011 - 11.2013

Advanced High School Diploma -

Powell Valley High School

Associate of Arts - Creative Writing

Liberty University

Associate of Arts - Business Administration

American InterContinental University

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