Calliece Grays
Saginaw,MI
Summary
Client service professional with proven track record of providing personalized support and enhancing client satisfaction. Known for reliability and ability to adapt to changing needs, fostering collaborative team environment. Skilled in effective communication and problem-solving, contributing to seamless client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Covenant HealthCare
01.2021 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Customer Service Representative
Walmart
06.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree in Nursing - Nursing
Delta College
Bay City, MI12-2026
Associate in General Management - Business
Delta College
Bay City, MI08-2024
Skills
- Patient care
- Companionship and emotional support
- Healthcare ethics
- Client documentation
- Medical terminology
- Computer literate
- Records management
- Continuing education
- Time management
- Calm under stress
- Database administration
Certification
- BLS - Basic Life Support
- CNA - Certified Nursing Assistant
Timeline
Nursing Assistant
Covenant HealthCare
01.2021 - Current
Customer Service Representative
Walmart
06.2020 - 01.2021
Associate Degree in Nursing - Nursing
Delta College
Associate in General Management - Business
Delta College
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