Callirshaw Williams
Farmers Branch,TEXAS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Teacher
Carrollton Farmers Branch School District
08.2024 - Current
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Claims Specialist
State Farm
09.2021 - 08.2024
- Reviewed incoming documentation for completeness prior to processing a claim
- Provided customer service to policyholders and claimants by answering their questions, resolving disputes, and explaining coverage details
- Analyzed claims to determine extent of company's liability and made approval or denial decisions in accordance with policy provisions
- Developed training materials for staff members on best practices for handling different types of claims.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
- Evaluated financial information provided by claimants in order to process payments quickly and accurately.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Participated in continuing education seminars related to industry standards for insurance claims processing.
- Processed payments for valid claims according to established procedures.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Evaluated claims for potential fraud and took appropriate actions.
- Communicated effectively with policyholders to explain claims processes and outcomes.
- Collaborated with underwriting teams to provide insights on potential risks.
- Documented all claim activities in a clear and concise manner.
Vehicle Purchasing Agent
Copart
11.2015 - 09.2021
- Maintained accurate records of all purchases, sales, and inventory levels.
- Implemented cost-saving strategies by negotiating quantity discounts on orders.
- Created detailed reports summarizing monthly purchases and sales figures.
- Researched industry trends and pricing models to make informed purchasing decisions.
- Ensured compliance with local laws related to vehicle purchasing activities.
- Processed paperwork such as bills of sale, registration documents, and title transfers.
- Provided customer service support by responding promptly to inquiries or complaints.
- Assisted in resolving any issues that arose during the purchasing process.
- Analyzed price proposals, financial reports and other data to determine reasonable prices.
Security Officer
Securitas Security Services USA
10.2010 - 11.2015
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Investigated all reported incidents of theft or vandalism on premises.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided escorts for visitors as needed throughout the facility.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
Senior Sales Associate
US Army
08.2009 - 09.2010
- Organized promotional events such as trade shows and conferences to promote products and services.
- Actively participated in cross-functional teams aimed at improving operational efficiency.
- Participated in strategic planning meetings related to company objectives and goals.
- Developed and implemented strategies to increase sales volume.
- Identified opportunities for process improvement within the sales team.
- Managed daily operations of a team of 15 sales associates.
- Collaborated with other departments to ensure smooth functioning of business operations.
Human Resources Specialist
US Army
08.2003 - 11.2008
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Provided guidance to managers on disciplinary action and performance management.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Developed and implemented new employee onboarding process.
- Assisted in developing policies and procedures for the Human Resources Department.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Established and generated various reports to verify HR compliance.
Education
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
Manchester, NHMaster of Arts - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Deficiency Documentation
- Active Listening
- Time management abilities
- Documentation requirements
- Relationship Building
- Goal-Oriented
- Analytical Thinking
- Attention to Detail
- Decision-Making
- Accident Investigations
- Complex Problem-Solving
- Strategic Initiatives
- Microsoft Office
- Customer Satisfaction
- Attorney Collaboration
- Goal Setting
- Team building
- Written Communication
- Professionalism
- Student Engagement
- Curriculum Implementation
- Classroom Instruction
- Group Instruction
- Small Group Instruction
- Social-emotional learning
- Special Needs Students
- Critical Thinking
- Student assessment
- Student rapport
- Motivating students
- Social-Emotional Learning training
- Classroom restocking
- Cooperative Learning Experience
- Behavior Management
- Special Education
Timeline
Teacher
Carrollton Farmers Branch School District
08.2024 - Current
Claims Specialist
State Farm
09.2021 - 08.2024
Vehicle Purchasing Agent
Copart
11.2015 - 09.2021
Security Officer
Securitas Security Services USA
10.2010 - 11.2015
Senior Sales Associate
US Army
08.2009 - 09.2010
Human Resources Specialist
US Army
08.2003 - 11.2008
Master of Arts - Psychology
Southern New Hampshire University
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
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