Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Callisha Johnson

Newburgh,NY

Summary

As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Dollar Tree
01.2024 - Current
  • Assisted customers with inquiries, providing prompt and accurate information to enhance satisfaction.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed transactions efficiently using POS systems, ensuring accuracy in orders and payments.
  • Collaborated with team members to improve service delivery and streamline operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Organized and restocked shelves to ensure product availability and enhance customer experience.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.


Warehouse Associate/Support Associate

Tory Burch
05.2022 - 05.2025
  • Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
  • Collaborated with team members to optimize order fulfillment procedures, enhancing productivity.
  • Trained new associates on safety protocols and operational best practices to ensure compliance.
  • Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained accurate inventory records using warehouse management systems.

Restaurant Server

Jetset Tiki
06.2023 - 09.2024
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed order accuracy and timely delivery for a high-volume restaurant environment.
  • Trained new staff on menu offerings and service protocols to enhance team performance.
  • Collaborated with kitchen staff to streamline communication and improve service efficiency.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted new customers, discussed specials, and took drink orders.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Served food and beverages promptly with focused attention to customer needs.

Restaurant Hostess

Billy Joe's Ribworks
03.2019 - 03.2020
  • Greeted guests warmly, ensuring a welcoming atmosphere upon arrival.
  • Managed reservations and optimized seating arrangements to enhance guest flow.
  • Collaborated with kitchen and service staff to coordinate timely meal delivery.
  • Trained new hostesses on procedures and customer service standards for seamless operation.
  • Implemented improvements in reservation system efficiency, reducing wait times for guests.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Intern

Access Physical Therapy & Wellness
12.2018 - 06.2019
  • Collaborated with healthcare professionals to ensure comprehensive patient care and support.
  • Monitored patient progress and adjusted treatment protocols based on observed outcomes.
  • Developed rapport with patients, contributing to improved satisfaction and adherence to treatment plans.
  • Utilized evidence-based practices to improve patient outcomes
  • Recorded patient progress notes accurately, contributing to effective treatment evaluations.

Education

Newburgh Free Academy
Newburgh, NY

Skills

  • Service excellence
  • Support resolution skills
  • Problem resolution
  • Cross-functional collaboration
  • Comprehensive understanding of products
  • Excellent communication
  • Reliable commitment to tasks
  • Dependability in roles

Languages

English
Native or Bilingual

Timeline

Customer Service Associate

Dollar Tree
01.2024 - Current

Restaurant Server

Jetset Tiki
06.2023 - 09.2024

Warehouse Associate/Support Associate

Tory Burch
05.2022 - 05.2025

Restaurant Hostess

Billy Joe's Ribworks
03.2019 - 03.2020

Intern

Access Physical Therapy & Wellness
12.2018 - 06.2019

Newburgh Free Academy

Similar Profiles

CREATE PROFILE
Callisha Johnson