Callista Kroon
Sioux Falls,SD
Summary
Accomplished Front of House manager with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Dedicated student with expertise in early childhood education. Highly organized and expert in educational and behavioral developmental. Passionate about providing quality care and instruction for children.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Manager
Culver's Restaurant
06.2021 - 09.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Kitchen Team Member
El Fredo Pizza
06.2020 - 05.2021
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Science - Early Childhood Education
South Dakota State University
Brookings, SD05.2025
High School Diploma -
Canton High School
Canton, SD05.2017
Skills
- Guest Relations
- Conflict Resolution
- Staff Management
- Health and Safety Regulations
Certification
Certified Mandatory Reporter through DSS
Certified in First Aid and CPR
Timeline
Front of House Manager
Culver's Restaurant
06.2021 - 09.2023
Kitchen Team Member
El Fredo Pizza
06.2020 - 05.2021
Bachelor of Science - Early Childhood Education
South Dakota State University
High School Diploma -
Canton High School
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