Summary
Overview
Work History
Education
Skills
Timeline
Generic

Callista Steinmetz

Louisville,KY

Summary

Driven professional with a track record of enhancing customer satisfaction and retention at RiverLink through expert complaint handling and customer engagement. Skilled in CRM and team training, significantly improved sales conversion rates and streamlined cross-functional team collaboration. Achieved notable revenue growth by leveraging customer relationship management and exceptional service skills.

Overview

12
12
years of professional experience

Work History

Customer Service Executive

RiverLink
Jeffersonville, IN
10.2018 - 08.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Sales Administrative Coordinator

Courier-Journal
Louisville, KY
10.2012 - 08.2018
  • Monitored sales performance metrics, identifying areas for improvement and facilitating strategic discussions amongst leadership team members.
  • Optimized internal resources by managing schedules for multiple traveling sales representatives while maximizing territory coverage effectiveness.
  • Facilitated seamless onboarding experiences for new hires by coordinating training sessions tailored to individual learning needs within their specific roles or territories.
  • Assisted in the creation of compelling sales proposals, contributing to increased conversion rates and revenue growth.
  • Provided critical support during high-pressure sales cycles by managing proposal deadlines, coordinating resources, and maintaining clear communication channels between all involved parties.
  • Implemented CRM system usage across the entire sales team, improving lead tracking accuracy and overall pipeline management efficiency.
  • Provided exceptional customer service to both internal and external stakeholders, fostering long-lasting business partnerships.
  • Collaborated with cross-functional teams on various projects, resulting in streamlined processes and cohesive teamwork.
  • Managed client database with meticulous attention to detail, allowing for targeted marketing efforts and improved customer relationships.

Education

Marketing Research

Jefferson Community And Technical College
Louisville, KY

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling
  • Customer Needs Assessment
  • Team training and development

Timeline

Customer Service Executive

RiverLink
10.2018 - 08.2024

Sales Administrative Coordinator

Courier-Journal
10.2012 - 08.2018

Marketing Research

Jefferson Community And Technical College
Callista Steinmetz