Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Callista Wilson

Laconia,NEW HAMPSHIRE

Summary

Committed professional successfully supervises, guides, and supports students. Develops meaningful relationships with students and mentors for growth and improvement. Establishes and maintains safe and healthy environment for children by keeping learning environment clean and orderly. Effective at overseeing students while enhancing learning and social development. Dedicated to improving academic success and helping students engage through an individualized approach.

Supportive of instructors and skilled in implementing classroom activities. Experienced in classroom safety, learning processes and individualized learning. Hands-on and ambitious professional committed to accommodating students in learning processes.

Overview

22
22
years of professional experience

Work History

Substitute Teacher

SAU 30
Laconia, NH
03.2024 - 06.2024
  • Adapted teaching methods to accommodate diverse learning styles.
  • Collaborated with other teachers to ensure student success.
  • Supported special needs students by providing individual instruction as needed.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Maintained accurate records of student attendance and performance.
  • Implemented differentiated instruction strategies based on individual student needs.
  • Participated in professional development programs related to education topics.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Encouraged positive behavior among students through effective communication techniques.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Addressed individual student needs and accommodated learning differences.
  • Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Operated computers or audio-visual aids to supplement class presentations.

Coffee Barista

Dunkin' Donuts
Bristol, NH
08.2022 - 12.2023
  • Greeted customers, took orders, and answered questions about menu items.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Maintained cleanliness of work area, including counters and equipment.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Operated cash register to process payments from customers.
  • Assisted in preparing food items such as sandwiches and pastries for customers.
  • Followed all safety regulations when handling hot beverages or machinery.
  • Provided excellent customer service by addressing customer complaints promptly and professionally.
  • Monitored expiration dates on products to ensure freshness of product served to customers.
  • Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
  • Adhered to all company policies regarding cash management procedures.
  • Ensured that beverages were prepared correctly using standardized recipes.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Received and accurately processed customer payments.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.

Freelance Graphic Designer

Self Employed
Laconia, NH
01.2019 - 01.2022
  • Generated digital image files for use in digital and traditional printing.
  • Used Illustrator CS2 to create images and layouts.
  • Worked with customers to present mockups and collect information for adjustments.
  • Submitted design ideas to plan projects with customers and managers.
  • Selected colors and themes while adding functionality to create new designs.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Consulted with clients to define design requirements and manage product development projects.

Screen Print Operator/Artwork

Brighter Image Screen Printing
Laconia, NH
06.2013 - 06.2018
  • Inspected work areas after each shift to ensure proper cleanliness and organization.
  • Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.
  • Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
  • Used chemicals and solvents to clean equipment after paint applications.
  • Examined and inspected products to identify defects and variations.
  • Conducted test runs of machines to proper operation.
  • Adjusted temperature controls of ovens and other heating equipment.
  • Added dyes, water, detergents and chemicals to tanks to dilute or strengthen solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Waitress

Friendly's Restaurant
Laconia, NH
08.2012 - 10.2014
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Cleared table and bussed dishes to allow for quick setups.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Set up dining room to meet hospitality and service standards.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests for separate checks and menu substitutions.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Monitored dining rooms for safety and customer needs.

Activities Coordinator for Elderly

Sunrise Towers
Laconia, NH
02.2012 - 05.2013
  • Managed inventory and ordered new supplies for activities when stock was running low.
  • Scheduled and coordinated events and activities.
  • Cleaned and sanitized recreational equipment to facility standards.
  • Implemented comprehensive activity program to correspond with needs and interests of participants.
  • Organized recreational activities to promote social interaction among participants.
  • Assisted in the planning of special events such as holiday celebrations and fundraisers.
  • Provided guidance and mentorship to program participants.
  • Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
  • Planned programs of events or schedules of activities.

Cashier

CVS Pharmacy
Laconia, NH
01.2009 - 10.2011
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.

Freelance Graphic Designer

Self Employed
Boca Raton, FL
03.2007 - 05.2008
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Generated digital image files for use in digital and traditional printing.
  • Worked with customers to present mockups and collect information for adjustments.
  • Selected colors and themes while adding functionality to create new designs.
  • Consulted with clients to define design requirements and manage product development projects.

Secretary's Assistant

Carls Furniture
Boca Raton, FL
05.2007 - 11.2007
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Directed customer communication to appropriate department personnel.
  • Responded to customer issues to provide immediate resolution and improve retention.

Prep Cook

Crab Apple Cafe
Laconia, NH
10.2006 - 12.2006
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
  • Maintained clean and orderly kitchen with regular attention to checklists.

Camp Counselor

Parks and Recreation Department
Laconia, NH
06.2006 - 08.2006
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Communicated camper needs, progress and attitudes in weekly staff meetings and made appropriate program adjustments.
  • Arranged decorations, equipment and site resources to facilitate various entertaining activities for campers.
  • Assisted homesick children, actively listening to concerns and providing emotional support.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Diversified recreational offerings by building and overseeing activity schedule.
  • Developed and implemented camp emergency procedures and communicated potential hazards to staff members and campers.
  • Promoted new and recurring camp events and activities to increase participation and sign-ups.
  • Maintained tidy, clean and organized play and work areas.
  • Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Assisted campers with behavior issues and helped children open up and bond with new friends.
  • Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
  • Implemented arts and crafts activities and supervised art sessions at camp.
  • Watched behaviors, corrected issues and looked for signs of deeper issues like abuse.
  • Created and coordinated staff schedules, daily activity schedules and field trips, maintaining proper staffing levels.
  • Conducted required recordkeeping activities to comply with camp requirements.
  • Coordinated details of summer activities, scheduling field trips and visits to cultural institutions and recreational swimming pools.
  • Relayed camper activities and behavior to parents.
  • Met with parents and briefed on camp activities.

Cashier

TJX Companies
Gilford, NH
05.2003 - 02.2005
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.

Ice Cream Server

Dairy Queen
Laconia, NH
06.2002 - 08.2002
  • Served and scooped ice cream, following sizing specifications.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Cleaned and organized utensil area, napkins station and restroom facilities.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.

Education

Some College (No Degree) - Graphic Design

Lakes Region Community College
Laconia, NH

Skills

  • Positive Attitude
  • Attention to Detail
  • Program Development
  • Calendar Management
  • Inventory Coordination
  • Team Leadership
  • Multitasking
  • Team Oriented
  • Customer Service
  • Working with Diverse People
  • Friendly and Outgoing
  • Coaching and Mentoring
  • Lesson Planning
  • Activity Planning
  • IEP understanding
  • Student Tutoring
  • Positive Reinforcement
  • Activity management

References

References available upon request.

Timeline

Substitute Teacher

SAU 30
03.2024 - 06.2024

Coffee Barista

Dunkin' Donuts
08.2022 - 12.2023

Freelance Graphic Designer

Self Employed
01.2019 - 01.2022

Screen Print Operator/Artwork

Brighter Image Screen Printing
06.2013 - 06.2018

Waitress

Friendly's Restaurant
08.2012 - 10.2014

Activities Coordinator for Elderly

Sunrise Towers
02.2012 - 05.2013

Cashier

CVS Pharmacy
01.2009 - 10.2011

Secretary's Assistant

Carls Furniture
05.2007 - 11.2007

Freelance Graphic Designer

Self Employed
03.2007 - 05.2008

Prep Cook

Crab Apple Cafe
10.2006 - 12.2006

Camp Counselor

Parks and Recreation Department
06.2006 - 08.2006

Cashier

TJX Companies
05.2003 - 02.2005

Ice Cream Server

Dairy Queen
06.2002 - 08.2002

Some College (No Degree) - Graphic Design

Lakes Region Community College

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Callista Wilson