Callisto Kramer
Hackensack
Summary
I am an adaptable Office Manager with over four years of experience in optimizing productivity and service quality within medical office environments. I offer expert abilities in streamlining offices for improved functionality through instilling excellent customer service, and organizational methods.
Overview
6
6
years of professional experience
Work History
ASSISTANT OFFICE MANAGER
Progressive Neurology
Paramus
06.2021 - Current
- Managed daily office operations to ensure smooth workflow and patient satisfaction.
- Coordinated staff schedules and meetings to optimize team productivity and communication.
- Assisted with patient inquiries and appointment scheduling using electronic health record systems.
- Maintained office supplies inventory, ensuring availability of necessary materials for staff.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Trained office personnel in administrative procedures and daily tasks to keep team efficient and consistent.
- Tracked employee attendance records and vacation requests.
- Prepared payroll information for submission to external payroll services provider.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Secured essential authorizations for procedures (MRI, CT, EMG).
MEDICAL RECEPTIONIST
Premier Health Center
Hackensack
09.2019 - 06.2021
- Managed patient check-in and check-out procedures efficiently.
- Scheduled appointments using electronic health record systems effectively.
- Verified insurance information and collected co-pays accurately.
- Processed patient referrals to specialists in a timely manner.
- Assisted in training new reception staff on office protocols.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Bachelor of Arts - Psychology
William Paterson University
Wayne, NJ05-2022
High School Diploma -
Teaneck Highschool
Teaneck, NJ05-2016
Skills
- Office Management
- EHR systems
- Staff scheduling
- Payroll administration
- HR support
- Workflow planning
- Office equipment maintenance
- Scheduling and calendar management
- Administrative support
- Staff training
- Employee supervision
- Senior leadership support
References
- Marietta Roth, General Office Manager, 201-893-7125
- Lee Friedman, Office Administrator, 201-370-7240
Timeline
ASSISTANT OFFICE MANAGER
Progressive Neurology
06.2021 - Current
MEDICAL RECEPTIONIST
Premier Health Center
09.2019 - 06.2021
Bachelor of Arts - Psychology
William Paterson University
High School Diploma -
Teaneck Highschool