Arsenal football club
Callistus Uchenna Ofuluozor
Brooklyn,NY
Summary
Motivated and passionate about network and cybersecurity with over 3 years of exceptional computer networking skills. Seeking a position as a Network/Desktop Engineer or cybersecurity specialist to enhance expertise in both areas. Eager to contribute skills and knowledge to ensure the highest level of cybersecurity and network efficiency.
Overview
9
9
years of professional experience
Work History
IT- Application Support Analyst
Citi
09.2022 - 10.2023
- Ensure clients are receiving prompt and efficient technical support
- Handle and respond to inbound phone calls and email inquiries pertaining to technical issues
- Follow up on open issues with escalation groups to provide feedback to clients
- Provide support and functionality of all technology needs for Executive Management, including: mobile devices, desktops, laptops, tablets, and video conferencing used in the office, in transit, home, and during travel
- Act as a technology guru focusing on understanding executive requirements and providing for their technology needs
- Manage executive technology proactively to provide the appropriate level of availability and stability
- When there is an outage related to a device or platform, restore service in a timely and efficient manner
- Ensure that all devices have the necessary level of reliability for each executive
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Conducted and supported implementation delivery with client and internal departments.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
IT Admin- Asset Management Specialist (Contract)
Warner Bros Discovery Inc
05.2022 - 08.2022
- Identified and then scanned IT physical assets (Laptops, Servers, Cameras etc.)
- Confirmed the location of the assets and corrected them as required
- Replaced damaged or unreadable asset tags
- Recorded new assets/devices in Excel/Google sheets as required
- Performed other duties as required to complete the project
Technology Op Associate (Contract)
WellsFargo
12.2021 - 05.2022
- Working in a 'return to office project' for users at the large financial institution
- Followed an install guide to set up users with new PC hardware
- Setup workstations for returnee clients by setting up their laptops to multiple monitors with the use of docking stations, as well as mapping them to close by network printers
- Installed and ran cisco jabber so clients can have flawless video and voice calls, alongside instant messaging
- Assisting users with questions and technical support
- Provided excellent customer service and on time technical resolutions
Networking Support Aide (Intern)
MTA
08.2014 - 08.2015
- Created and maintained documentation of all configurations, issues, and solutions
- Designed and troubleshoot network problems
- Assisted project managers with installations
- Performed site surveys with project managers and outside vendors relating to data communications and documentation of all network designs
- Interconnected and managed telecommunications wiring between the Main Distribution Frame (MDF) and workstation devices in the Intermediate Distribution Frame closet (IDF closet)
- Managed tickets which involved activating cubicle jacks on different floors by running copper cables from the patch panel to the switches in the IDF closet
Education
Bachelor of Science - IT: Network Administration and Security
Touro College - NYSCAS
New York, NY06.2015
Skills
- MS Suite and 365
- Active Directory
- Video conferencing Apps
- Operating systems
- Smartphones
- Cloud Computing system
- Ticketing System
- Projects
- Laptop/machine builds
- Hardware diagnostics
- Operations management
- API
- Quality control guidelines
- Scripting languages
- Troubleshooting documentation
- Customer-facing presentation skills
- SQL report creation
- Hardware integration
- Software installation
- GeneOs
- Linux
Interests
Timeline
IT- Application Support Analyst
Citi
09.2022 - 10.2023
IT Admin- Asset Management Specialist (Contract)
Warner Bros Discovery Inc
05.2022 - 08.2022
Technology Op Associate (Contract)
WellsFargo
12.2021 - 05.2022
Networking Support Aide (Intern)
MTA
08.2014 - 08.2015
Bachelor of Science - IT: Network Administration and Security
Touro College - NYSCAS
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