Calliyah Smith

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

• Greeted customers and helped with product questions, selections, and purchases.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

• Developed and actualized customer service initiatives to decrease wait times.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [80]%.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Operating cash registers and POS software.

Confirmed appointments, communicated with clients and updated client records via EMR systems and Microsoft Excel.

• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Warmly welcomed 20-30 incoming visitors and customers professionally and provided excellent customer service with helpful and friendly attitude,and knowledgeable assistance.
• Maintained organized,clean,professional reception area and waiting area to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.