Callum Fox
New York,NY
Summary
Goal Driven & result-oriented IT professional with experience in client support, and system administration. Quick learner with exceptional interpersonal and problem-solving skills. Accustomed to working effectively independently and in a team setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Support Associate
City College of San Francisco
01.2020 - 01.2023
- Planned, designed, and trained 25+ school workers apart of the Admissions Virtual Counter to advise on customer support methods
- Managed over 15+ JIRA workspaces to ensure platform organization and provided support to students through the enrollment process
- Recorded 20 data entry inputs daily to manage admissions directory and developed relationships with internal stakeholders, faculty, and staff.
Information Security Analyst
JCDecaux
01.2017 - 01.2020
- Led a team of 8 engineers to design and deliver electrical power systems
- Managed a $100,000 budget to co-design electrical practices that eliminated power supply interruptions
- Educated and directed other engineers utilizing AutoCAD application to generate detailed electrical design drawings
- Enhanced system protection by designing and deploying intrusion detection systems.
Education
Bachelor's degree - Information Technology -
Griffith University
03.2024
Associate's degree - Information Technology -
City College of San Francisco
San Francisco, CA01.2022
Electrotechnology and Computer Systems -
Sydney Ultimo TAFE
01.2017
Skills
- Atlassian JIRA Ticket management
- Managing security breaches
- Intrusion detection
- Network security control
Certification
- Entry Level Cybersecurity Certificate (ISC)2, 2021
- Cybersecurity & Information Security Certificate, 2022
- Google Cloud Certification, Currently pursuing
Timeline
Information Technology Support Associate
City College of San Francisco
01.2020 - 01.2023
Information Security Analyst
JCDecaux
01.2017 - 01.2020
Bachelor's degree - Information Technology -
Griffith University
Associate's degree - Information Technology -
City College of San Francisco
Electrotechnology and Computer Systems -
Sydney Ultimo TAFE
Similar Profiles
YESLIN AJPOPYESLIN AJPOP
Outreach Assistant at City College of San FranciscoOutreach Assistant at City College of San Francisco
Ryan SchneiderRyan Schneider
Building and Grounds Maintenance Superintendent at City College of San FranciscoBuilding and Grounds Maintenance Superintendent at City College of San Francisco
Leslie BogenLeslie Bogen
Peer Tutor at City College of San FranciscoPeer Tutor at City College of San Francisco
Karin Hill AppletonKarin Hill Appleton
Child Development Instructor/Parent Educator at City College of San FranciscoChild Development Instructor/Parent Educator at City College of San Francisco
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)